I am in the terrible position of speaking really poor spanish (my reading and writing are worse!) I have a dell laptop and Windows 7 - 32 bit in spanish
I also have Avast anti virus which hasnt done me wrong yet.
I have done several scans on my full system as I have two files I can do nothing with - i cant repair, delete, quarantine NADA!
Does anyone recognise the names of them??.. I have screen shots but Im not sure how to add them!
I understand this is the spanish section but everything the programme and laptop is saying to me is in spanish!!!
Any Spanglish knights in shining armour out there!
Im half way through a uni course and cant afford to loose all my work!
I have just downloaded Malwarebytes Anti Malware and found several crap PUP things… Is this not looking good?? they have probably been there for months!
You are the best… Im going to do my best impression of all the things you have told me to do and im following the link youve sent me… Rerunning another scan on MBAM nothing seems to have come up at all on the last log…
I ran the scans you requested here are my results… Not going to start panicking aobut what i dont understand but i dont think it looks promising, through my lay eyes!
Who ever is amazingly kind enough to look at it for me could you please be ruthless with me.
Im doing a law degree and i am also self employed so i dont want to get in trouble for not protecting me data adequately…
So here are my scan logs attached below… I have also attached a pic of the scan results on avast. (just waiting for last two scans to finish… they will follow shortly)
If i have done anything incorrectly please let me know and ill fix it ASAP, im so greatful for your help i dont want to mess anyone around
once ASWmbr is finished scanning do i just log the scan and attach here? or do i take any further action??? it is giving me the option to fix… shall i do this? i dont want to click anything coz the scans taken hours… I started this at midnight… its now just short of 5 am …
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
I have done several scans on my full system as I have two files I can do nothing with - [b]i cant repair, delete, quarantine NADA![/b]
C:\Windows\winsxs\x86_microsoft-windows-shell-previewhost_31bf3856ad364e35_6.1.7601.17562_none_450cbede5f4b17f1\prevhost.exe
C\Windows\sysWOW64\prevhost.exe
Both have Error: [b]Error de datos[/b][b] (comprobacion de redundancia ciclica) (23)[/b] next to them
this is a error message and not a detection .... avast is a antivirus program and will only take action on infected files
[b]How do I handle files that avast! can’t scan?[/b] https://blog.avast.com/2014/02/28/how-do-i-handle-files-that-avast-cant-scan/
Essex boy here are the last logs for the adwcleaner program…
Can i please check… i notice an infection notification in red (INFECTION) when scanning with FRST last night it was called Mstore10.mgc i think… would that be removed now???
Im just taking hede of the last few comments made and will come back if ive got any problems… Is there much more of this process to go?(NOT complaining at all - just curious!)
Just finishing the SFC/SCANNOW command in administrador:simbolo de sistema…
How do i know if im clean now… computer isnt as jittery but still concerned about the mstore10.mgc that popped up and every time i down load a new AV or Scanner more seems to be identified on my C drive! Am i riddled???
What do i do now Essexboy?? the Scannow seems to be telling me there are damaged files it can do nothing about X
I dont think i use clip manager… i have lots of photographs stored in my pictures but they are just there for storage rather than manipulating or organising … during the scan on FRST i am doubly sure that next to the mstore10.mgc came up as INFECTED
I am running varify only… but will probably need hand holding still…
Am i better of formatting my hard drive??? does this sound like loads of corrupt files??
Well what say you then Pondus… are there loads of little virus’ and trojans and malware… shall i just format the hard drive???
Im really out of my depth now with regards what i should be doing to resolve the problem…
Want to put my fist through the screen at this point… running SFc/SCANNOW again and will do a 3rd time as recommended, im getting concerned keep downloading all this recommended software to get rid of things ive probably got my self a few more residents in the process!