Amazon Prime cannot be watched via VPN

Avast SecureLine VPN
1

I am not able to watch Amazon Prime via VPN. I keep receiving this message:
“Your device is connected to the internet through a VPN or a proxy service. Turn it off and try again. For more help, visit primevideo.com/vpn.”
Is there a solution?

2

Hi,

Which streaming server did you use?
Please PM me your SecureLine VPN activation code or email.

3

This response seems to suggest there is a work-around. If so, I’d love to know what it is. Amazon Prime is my only lack while on Avast VPN.

4

Hi,

Could you provide more details, please? What error message did you receive? Which streaming server did you use?

5

I am also getting an error message saying service not available in your country, it also happens for hbomax and other streaming platforms

6

Hi,

Please PM me your Avast SecureLine activation code.

7

Hi, I have the exact same issue and the exact same question, is there a solution?
Thanks.

8

Follow the directions posted by Avast in the previous response.

9

If your problem is the same as you quoted. Then I would suggest that you follow the request by r@vast in response to that post.

Which streaming server did you use? Please PM me your SecureLine VPN activation code or email.
10

I’m also having this problem… so the solution is to PM r@vast my activation code? sounds strange

r@vast… can you provide any other information on how to fix this issue?

11

Hi,

On which device is the issue? What is the exact error message? Please attach a screenshot.
Please see this article on how to generate a screenshot. https://support.avast.com/en-ww/article/Create-screenshot

12

@r@avast,

https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/10/13/09/cre6IQVcrM4/preview.jpg

https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/10/13/11/cre6IXVcrLj/preview.jpg

Hope that helps.

13

In this case, it would be because you are not using a location optimized for streaming. In Avast SecureLine VPN one needs to select those servers marked as streaming when accessing streaming sites. https://support.avast.com/en-ww/article/Use-SecureLine-VPN-standalone/#idt_020

14

That doesn’t appear to help.

https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/12/15/17/crelobVcxMb/preview.jpg

The above is marked as for streaming and I now get the following on Prime,

https://d1ka0itfguscri.cloudfront.net/Lh/2021/03/12/15/22/crelo3VcxLH/preview.jpg

Any other suggestions? Thanks

15

In this case, please PM me your SecureLine activation code and I will look further into it on our side.

16

PM sent.

17

I am also having problem streaming amazon prime while connected to a vpn - even the ones specified for streaming with the “play” icon on the side.

18

Hi,

Please send me your activation code via PM, and we will look further into this issue.

19

I’m in Argentina, and the same happens to me: From my Android phone I’m unable to use the VPN on Netflix, Amazon prime video, Star+, HBO max. On my Chromecast with Google TV only Prime video is working.

I always use the location optimized for streaming. If this doesn’t work I’ll have to ask for a refund.

20

Hi,

What error message do you receive on the different streaming sites?

I take it you are using the steaming apps and not a browser to access the streaming content, correct?

Which VPN streaming location are you using?