Anti theftjust works sporadically

Hello,

I installed Anti Theft on my Nexus 4 without root.

When I use the web interface of avast to turn sirene on / off or to lock / unlock the phone it SOMETIMES works perfectly. But often it doesn’t do anything (TimeOut).

I tried to figure out why…: It seems to me that it just works if I actively use the internet (2g,3g), for example when I am surfing via chrome. If the phone just lies on the desk or I take in my hand without doing anything none of the signals from the web interface (my.avast.com) reaches my phone.

Is this a common bug or is there something wrong with phone configurations?

best,
Natan

Maybe thats not the reason. - But I can’t figure out for sure when exactly the remote controll via web interface doesn’t work. Maybe it has also something to do with switching from WLAN/2G/3G?

There are also never problems when I check for connection problems in the “solve connection problem”-option.

Hi,

I installed Anti Theft on my Nexus 4 without root.

I also installed it on a Nexus 4 and the commands work perfectly.
are you probably using some system optimiser, launcher, battery conservation tool or similar?

Hi,

The remote control via web portal requires Internet connectivity. So, please turn on Internet connection when using web portal.

Regards,
Binh