App Locking not locking apps

Radek?
Any ETA? We are still waiting for fix.
Thanks

Resolved by recent Avast Mobile Security update coyple of days ago.

Yes, we released new version (4.0.7898) with this fix to full scale couple of days ago.

Hi I have a similar issue with Samsung Galaxy 5. Running 5.0.2. I can set app locker up and set a number of apps to be locked but it only asks for my password on the first app I open. After I put my password in it then allows me to open all password protected apps until I turn the app locker off and on again in avast app locker settings. Can anyone help?

Hi,

that’s how it should work. It should ask for your PIN only once and then remain unlocked until you lock your device/turn the screen off. The idea is if you know the PIN the first time, you just know it while you have the device in your hands and there is no need to ask you all the time.

Filip

Sadly, I purchased their Mobile App. I just had the worst customer experience while trying to get the issue of enabling usage access for Avast on Lollipop (Android 6.0) with a rooted Samsung Galaxy Note 5. You’d think they have US support and someone who can understand enough English to respond to understanding what the issue that one is attempting to explain.

Avast is not listed in the Apps with Usage Access list on the mobile device. Even after giving Avast full permissions via the App drawer App locking on the Avast app still does not work. It’s now 2017 and the Avast Mobile App seems is still not updated to work properly.

Has anyone had any luck in resolving this issue this year (2017) or found a workaround?
Also, does anyone know how to get a refund?

Thanks in advance!

There are many people at the avast support department that understand English better than many US/UK people :slight_smile:
What is your ticket ID and when did you created the ticket ?

Thank you for your response. Yes, you are most likely correct about the English speaking folks but it was not so with whom ever I spoke with. My ticket was for today and the number is Ticket ID: [#717050]

Ok, now have some patience.
avast is handling tickets within 1-5 business days.
Depending if there are holidays, how busy it is etc.

Alright, thank you Eddy.

Also, in the meantime I also wanted to mention on the unsuccessful lengthy call, the call center had me try to use GoToAssist Corporatae by Citrix. The App installs but when you are asked to enable/install the plugin to share your mobile screen, that plugin is no longer found in the Google Play Store, so although they claim a solution; it is not a viable one.

On my own I used ADB to try to enable the App locking feature via the ‘Apps with usage access’ setting on the phone and there is still no Avast entry listed on the phone in the ‘Apps with usage setting’.

Hopefully, tech or dev can get this issue resolved soon. This mobile security App is nice as most Avast products are. It’d be a shame to not have the bugs worked out for Android 6.0 and 7 beta.