AshServ.exe - Applocation Error! Please Help

Avast Free Antivirus / Premium Security
1

I Just Register and Downloaded Free Version of Avast Home and Installed it It Ask to do boot scan and Restart so i let it do it’s Thing.
Then when windows loaded i Got Following Error

AshServ.exe - Applocation Error

The Instruction at"0x00d0eb0c" Referenced memory at “0x00000004”. The Memory could not be “written”.

and i Can Not Start the Avast Service u Get the Follow Errors Files:

I Attached The Two Error Dump Files
ashServ.exe.mdmp.txt
appcompat.txt

I use Windows XP Professional SP2 i’m not sure what other information you would need let me know please

If Anyone Can Please Help me out Thanks

2
  • Do you use a firewall? Which one?
  • Do you have any other antivirus installed in your system? Did you have in the past?
  • Any other security programs that could interfere?
  • Is there any useful information into Control Panel > Administrative Tools > Events, specially ‘Errors’?
3

I’m on a Router it’s Linksys and i also Have Outpost Firewall.

i had Avast Professional Trial deal then it Expired and i found out about this free one but i fully uninstalled that version.

Maybe Spybot Search and Destory that would be only other problem that might interfere.

I Also Disabled Spybot Search and Destory and Outpost Firewall and tried to start it still same Problem I also Tried Reinstalling it 3 different times now!

Event Log:

Application Section:
Faulting application ashServ.exe, version 4.7.1098.0, faulting module unknown, version 0.0.0.0, fault address 0x00d0eb0c.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

System Section:
The avast! Antivirus service terminated unexpectedly. It has done this 3 time(s).

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Antivirus Section:

Error in aswChestC: chestOpenList Error 1753.

Function setifaceUpdateFiles() has failed. Return code is 0x20000011, dwRes is 20000011.

4

Not Sure what your Policy about Cross Posting( Post Bumping ) But I Really Need Help to Get this Virus Scanner Working it’s not like i’m useing a weird old System. The Professional Trial Version Worked Fine on my computer till it Expired on me.

Thanks who ever can Help out.

5

NeroMorte, check the folder \data\log
Are there any files called unpXXXX there (where XXXX is a random number)?
If so, send them to vlk (at) avast.com
They may contain more information about the problem (maybe a link to this thread).

6

Please send the minidump file to my email address (the one attached to your first post seems to be [for some reason] corrupted/unreadable).

The address is in my profile.

Thanks
Vlk

7

Thanks For Replies i Sent VLK the Emails Hope that helps some

Merry Christmas and Happy New Years!

8

Yes a couple of months ago I also began to receive AVast errors (eg Error in aswChest) and BSOD. I think it started after an update of their antivirus engine. After a BSOD and reboot Avast immediately tries to update indicating it was trying to do so when the error occurred. Your particular error is usually one of two things: RAM issues or the application is not accessing memory properly. In your case I would blame Avast. I think there are some issues with Avast. I’ve noticed that when running certain applications if Avast decides to do an update issues result such as BSOD. If I remember to jump through the hoops and shutdown Avast beforehand the BSOD does not occur. I’ve tried to setup Avast to not update when I am using those applications but since Avast doesn’t offer scheduling for a certain date and time that is hard to do. Another thing I don’t like about Avast is the inability to easily shut it down. It is never good to design software that can not be easily shutdown. You can stop “ON Access Protection” but there are still several Avast services running in the background and accessing the Internet. If one of these services is causing your problems (and they were for me) how do you troubleshoot it? You have to manually kill each service. Ridiculous. After the Avast engine update I also noticed sluggishness in various Internet activities. Disabling Avast completely restored accessibility. Disable Avast completely and see if your issues go away. If they do blame Avast. Since it’s free deal with it or buy a different product.

9

Did you keep the memory dump of that BSOD (C:\Windows\Minidump) or the dumps I’ve requested on reply #4 above?

Help they to correct any issue, please.
Which are these ‘certain applications’?

If the provider is down, the service is not used. It won’t cause any harm.
Besides, low level applications need to be fully uninstalled or, at the very least, requires a reboot.

Serious? Which firewall do you use? Which is the ‘old’ antivirus you have being using?

10

VLk have yea found anything in the Log Files yet. If not would you like a List of all my Running Applications. a Dump from “HijackThis” Maybe i have something installed that is conflicting with the avast software?

Ahhhhh Very Cool VLK after Posting this i Got your Email to do the following.

Just add the following line:

StorageMigratedOK=1

to the [Common] section of the file \data\avast4.ini. This should
resolve the issue for good.

Your Welcome, Thank you sooo much it works now Woohooo =)

11

Vlk, can you post a little bit more about this setting?
I’ve already added here: http://forum.avast.com/index.php?topic=1647.msg10256#msg10256
But without any comment :-\ :-[