This issue is way above my pay grade. I’ve been trying to fix it for 2 days and cannot get into the system. All safe modes/restores from the F8 option take me to the same spot…black screen with cursor.
I have a Toshiba Satellite running Windows 7 64b.
I should add that my only other machine is a gateway netbook with no CD/DVD drive. I do have a 8G memory stick that I loaded Hirens on, but quickly realized I was out of my league.
Any help would be greatly appreciated.
Joe
What happened prior to this occurring ?
Within the safe mode menu is there an option called repair my computer ?
Nothing that we can pinpoint. My wife had a few IE windows open that began to hang so she restarted and the problem began.
There is a “Repair Your Computer” option…it brings me to the exact same point as any other option.
OK I will PM the link to enable you to download the windows 7 recovery console
Download the following three programmes to your desktop :
For 64bit systems
2.Windows 7 64bit RC
3. Farbar Recovery Scan Tool x64
Insert the USB stick Then run Rufus
https://dl.dropbox.com/u/73555776/rufus.JPG
Select the ISO file on the desktop via the ISO icon.
Press Start Burn
https://dl.dropbox.com/u/73555776/RufusISO.JPG
Then copy FRST to the same USB
http://dl.dropbox.com/u/73555776/frstwintoboot.JPG
Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here
When you reboot you will see this although yours will say windows 7.
Click repair my computer
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7275.jpg
Select your operating system
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277202.jpg
Select Command prompt
http://i1224.photobucket.com/albums/ee362/Essexboy3/RepairVista_7277.jpg
At the command prompt type the following :
notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.
https://dl.dropbox.com/u/73555776/FRST%20Start%20scan.gif
Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
It went back to the black screen with the cursor once I tried to load with the USB.
OK that does not sound good… From the safe mode menu are you able to access the command prompt option
No love. Not with the USB nor without.
There is another programme we could try … This is a windows PE system and if the hardware on you computer is OK this will allow us to at the very least recover any data
Download Peazip to the desktop
Run and install the programme
As it installs this page will show, deselect the AVG ticks
Press decline and it will then install cleanly
https://dl.dropbox.com/u/73555776/peazip.jpg
Download the following files to the desktop … Right click the links and select save as…then select desktop
Right click OTLPE on your desktop and select …Open as archive
https://dl.dropbox.com/u/73555776/Unzup%20archive.png
Select OTLPE standard
https://dl.dropbox.com/u/73555776/select%20archive.PNG
Click Extract, ensure that desktop is selected
https://dl.dropbox.com/u/73555776/extract%20archive.PNG
Insert the USB stick Then run Rufus
https://dl.dropbox.com/u/73555776/rufus.JPG
Select the ISO file on the desktop via the ISO icon.
Press Start Burn
https://dl.dropbox.com/u/73555776/RufusISO.JPG
Once the USB has burnt then
[*]Reboot your system using the boot USB you just created.
Note : If you do not know how to set your computer to boot from USB follow the steps here
[*]As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads 
[*]Your system should now display a Reatogo desktop.
Note : as you are running from USB it is not exactly speedy
[*]Double-click on the OTLPE icon.
[*]Select the Windows folder of the infected drive if it asks for a location
[*]When asked “Do you wish to load the remote registry”, select Yes
[*]When asked “Do you wish to load remote user profile(s) for scanning”, select Yes
[*]Ensure the box “Automatically Load All Remaining Users” is checked and press OK
[*]OTL should now start.
[*]Press Run Scan to start the scan.
[*]When finished, the file will be saved in drive C:\OTL.txt
[*]Copy this file to your USB drive if you do not have internet connection on this system.
[*]Right click the file and select send to : select the USB drive.
[*]Confirm that it has copied to the USB drive by selecting it
[*]You can backup any files that you wish from this OS
[*]Please post the contents of the C:\OTL.txt file in your reply.
Now I get to the blue screen of death.
Looks very much like a hardware problem as Reatogo should run quite happily from the CD. Unfortunately there is little that I can do now … Sorry