Attachments cause send hang in pop mail clients

I am unable to send .doc attachments anymore with AVAST. It will send text just fine, but when I attach a .doc, the AVAST hangs up at 99% of the send action thru thunderbird. I also tried through the webmail client and the same behavior exists.

Any thoughts

CUJO ??? ??? ???

avast! doesn’t strip any attachments .doc or otherwise, it scan the email and if it finds an infected attachment it will alert you to it and wait for your input.

The avast Internet Mail provider doesn’t monitor webmail, that would be web shield and only for inbound traffic, the same principal applies it scans and alerts.

So I have no idea what is getting in the way.

What is your OS ?

Which is your ISP?
I mean, your email is somenthing like @yourserver, which is yourserver in your case?
Some servers avoid sending some kind of attachments.

cujof16,

what is the release of avast that you are using?

The current release is 4.7.871 are you using an older version?

Ver: 4.7.871
xmission.com is my server and AVAST worked before I updated
Using Xp 64 bit with Thunderbird
The .docs are not stripped, it just hangs at 99% sent. I can send text only messages just fine.
It is not a specific .doc, so it is not a virus ridden one.
I disenabled webshield and the outlook extension and it still hangs.

Perhaps you want to review your Title/Subject.

Both of the avast providers that you disabled actually have nothing to do with scanning outbound pop3 email. The web shield only scans http traffic (inbound) and the Outlook extension, I assume you mean Outlook/Exchange provider is only for the MS Outlook (not express) and MS Exchange email clients. All of this is in the avast help file.

The Internet Mail provider is what scans thunderbird and other pop3 email clients, pausing that or the outbound scan would be the only thing to have any effect.

How big are these .doc attachments ?
Are you able to send other attachments without a problem, .zip, etc. ?

I am a Thunderbird user as well as using avast.

I just conducted a test - sending a .doc file. The Thunderbird “meter” quickly went to 89% and then immediately said “Message sent”. The message was delivered successfully within a few seconds with the .doc attachment just fine.

The Webshield play not part in scanning email being sent. If by the “outlook extension” you mean the avast Outlook/Exchange provider then that is only for Microsoft Outlook users and has nothing to do with sending mail via Thunderbird.

It is the Internet Mail provider of avast that is involved in scanning email being received/sent by Thunderbird. I am rather doubting that this an avast issue since you tell us that the same problem exists if you send via the Web interface to your mail. avast is not involved in the sending of the .doc file via the web interface to your mail.

However, please try:

  1. terminate the avast Internet Mail provider
  2. try to send your .doc file using Thunderbird

Does it get delivered successfully?

I will get back with you in a few hours. Have to go to a meeting and am not on that specific computer. stby and I will modify this post.

Thanks

CUJO