"Attention System not protected” notice ….. and Fix Now button has no effect ??

General Topics
1

Attention System not protected” notice …… and Fix Now button has no effect ??
“Real-time shields” … Off and won’t switch On. Button seems live.

I am desparate to “Fix” this problem. ::slight_smile:
Seem to be running out of ideas.

“Internet Security 5”

Vista

Suggestions appreciated.
Regards bid610

2

Have you rebooted the system since installing AIS 5 ???

3

Thanks Bob

Many times. Have a peep at my other posts on the subject. Crazy situation :o

Regards bid610

4

Please try repair.

5

Hi hp

Just done it again and re-booted … no change. :o

Regards bid610

6

what antivirus did you have before installing avast ?
have you removed it ?
have you run the uninstall tool for that program and reboot ? http://uninstallers.blogspot.com/

7

Thanks Pondus

Previous …. Avast (Blue revolving ball ;D]

Upgraded and paid for Avast Internet Security.

Did not uninstall anything. Just downloaded .

Have run the repair procedure as recommended here. And rebooted.

What is … blogspot for ?

Thanks for comment

Regards bid610

8

@ bid610

Read about blogspot

Having trouble uninstalling programs from your computer?

Sometimes uninstalling programs can be rather troublesome. Some may even defy the normal uninstall process altogether, while others do seem to work properly but may leave a host of data behind.

The companies themselves surely know about these issues and – instead of creating better programs – they often have made an uninstall tool or cleanup tool to help you do a proper job. The problem is that these specific tools are usually not readily found on the websites of these vendors.

You need to un-install avast v4.8 using Add/Remove Programs while the system is disconnected from the Internet.

Install avast! that you downloaded and a reboot will be required.

Make sure you are connected to the Internet then update the definitions file to the latest avaible and get the avast! Internet Security Quick Start documentation for additional help:
http://www.avast.com/en-ca/download-documentation

9

You can also follow this step-by-step guide:
http://mysharedfiles.no-ip.org/TipsTricksFreeware/How2InstallAvast.html

10

Thank you YoKenny and bob3160

What annoys me is that I paid good money to get Avast upgrade and I have to go to you guys to get it installed. As a novice I could make a complete b…. of it .
Yet I rely on you !!!
A big thanks, but no thanks to AVAST who left me without proper foolproof install procedure. Yet I am not aa idiot …… yet!
I am in thinking mode right now … so will get back to you later…

Step by step guide Going to try it.

Thanks bid610

11

Hi bob3160

I am in the preverbial at the MO. No Avast … No install ??? ??? ??? ???
Will a firewall stop install of Avast ??? HELP PLEASE
Just get “not responding”

Regards bid610

12

Thank you Bob and YoKenny

Think I have gone through all the actions

However now in a stalled situation.

Windows Installer is showing …… “Install server not responding”

Regards bid610

13
Will a firewall stop install of Avast HELP PLEASE
It certainly can if you don't allow avast access to the internet to update and download.
14

Thank you bob.

Had to abandon “my wifes laptop” ;D ;D ;D

Its in a bad way and not secure.
I am at a loss to understand this. Was OK with “blue ball” avast I just paid and upgraded. Thats a laugh :cry:

I have had to set up an old PC to send this, it uses PANDA. security.

Now the Laptop problem :-

Avast “Curent Status” panel shows :-

In red, “UNSECURED” the Fix Now does not function

Also :-

An “Error” panel showing … “File system Shield provider not responding”

“Urgent” Avast servce stopped …

Another strange thing, connecting the Laptop with Ethernet cable it has great difficulty connecting.
Wireless is a bit better.

But this simple PC I am now using flies at 100Mbps (6.9)

What has happened to the laptop ???

Just thought , has it been infected :o :o

Desperately need help ::slight_smile:

Regards bid610

15

Any other installed antivirus or security program?

I suggest an installation from the scratch:

  1. Download the latest version of avast! Uninstall Utility and save it.
  2. Download the latest avast! version and save it.
  3. Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
  4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after you’ve run it.
  5. Install avast! using the setup saved on 2. Boot.
  6. Register your free copy or add the license key for Pro.
  7. Check and post the results.
16

Thanks Tech

Will do …

Regads bid610

17

PS
Tech Re your:-

Any other installed antivirus or security program?

The secure program that comes with Vista. That’s why I mentioned “firewall” as I am not sure how they encroach on other programs.
Also, the rag tag of attempted Avast installs.

However, I am not sure why the laptop has virtually shut off broadband.

While I am fumbling about trying to fix things on line. Is the laptop vulnerable to attack ?

Back to the drawing board.

Thanks

Regads bid610

18

Hi Tech

After some time going through what seems to be a normal install, following your instructions the laptop goes quiet. The uninstall went OK.
The reinstall and the licence key was inserted
The install progress green bar went through process. Then I waited.
After some time the HD went static.

I wait then a panel comes on screen :-

“Windows Installer panel shows :-
“Install server not responding”

There is one Avast orange icon bottom of screen and the “avast Internet Setup” panel is still on screen, with green bar full. With VPS above it.
One 2hours later :-

Widows Installer has just appeared, showing “Preparing to install”

All’s quiet on the HD !! no activity now for 2hours. And on line without security !!!

Bed time now got to switch off.

Grrrrrrrrrrrrrrrrr ??? ??? ???

Regards bid610

19

Hi Tech

This is very embarasing :-[

Followed recommends to the letter.
Started the install ,put licence key in.
Got green progress bar.
Waited … waited , got “preparing to install”
Waited ……

Had to go out for a couple of hours.

Now find Windows Installer showing :-
“install server not responding”

Grrrrrrrrr ……………… ???

PS The install files cannot be seen in safe mode; is this correct ?
So as things seemed clear of previous installs I had this last try.

A very old borrowed PC uses Panda and flies along.

What have I done wrong

Regards bid610

20

Hi Tech

Anlother PS.

Just popped up on screen “avast Internet Security Setup … Trial period could not be activated. Please make sure the computer is connected to the Internet” ???
What the H…L ???

Regards bid610