Automatic Update not working

I have Avast 4.7.1001 Home Edition running on Vista Home Premium. I can update iAVS & Program manually, but my automatic updates are not working. The Warning.log file shows:

5/9/2007 10:39:25 AM 1178725165 SYSTEM 1756 Function setifaceUpdatePackages() has failed. Return code is 0x00000426, dwRes is 000003E6.
5/9/2007 10:39:25 AM 1178725165 SYSTEM 1756 An error has occured while attempting to update. Please check the logs.

Can anyone help me out?

Steve

If you search the board for 0x00000426 will you find anything that help you?

Tried that with no results. Also tried searching for 000003E6 to no avail.

Steve

Interesting; can you try a repair of avast installation?
(Control Panel → Programs and Features → avast! Antivirus → Change/Remove → scroll the list and select Repair).

Thanks
Vlk

If the problem persists after trying to repair, as Vlk said, please, post the last 100-150 files of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

I’ve been away for a bit (hospital) and am now ready to try some of the suggestions.

My current info is:
avast! Build: May2007 (4.7.1001)
VPS Compilation date: 5/7/2007

I just did a REPAIR as Vlk suggested. I’ll just have to wait for an auto-update to occur to see if that helped. If not, I’ll post those lines of the log.

BTW, I have also had somewhat similar problems updating the Windows Defender files and using McAfee auto update (which I had prior to using Avast)

Steve

You could try this:
McAfee has an uninstall tool that you could run to ensure any possible remnants are removed.
http://download.mcafee.com/products/licensed/cust_support_patches/VSCleanupTool.exe

The REPAIR did NOT work. This morning when I fired up the computer, I got the Update Error box again. I have attached the part of the setup.log from 5/14/2007, when I did the REPAIR. I couldn’t post it because of size limits.

DavidR, I did run the McAfee Cleanup Tool after I deleted McAfee.

Steve

I just checked the WARNING.LOG. and found a new entry today.

5/15/2007 7:52:51 AM 1179233571 SYSTEM 1668 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Windows\assembly\GAC_MSIL\LOG.Foundation\2.0.2536.35576__90ba9c70f846762e\LOG.Foundation.DLL (C:\Windows\assembly\GAC_MSIL\LOG.Foundation\2.0.2536.35576__90ba9c70f846762e\LOG.Foundation.DLL) returning error, 00000005.

I also got a warning through Windows Security Center about outdated AV files. The “Update Now” button in Windows Security Center DID work (manual again) and my “VPS Compilation date” now shows 5/15/2007.

Steve

Well the windows error 5 = “Access is denied” which for its location is probably file protection.

Sjd, by your log, I suggest installing from the scratch. You have problems with security access to the avast folder C:\Program Files\Alwil Software\Avast4*.*

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Use Avast Uninstall for complete uninstallation.
  4. Boot.
  5. Install again.
  6. Boot.

Tech,

You have problems with security access to the avast folder C:\Program Files\Alwil Software\Avast4\*.*

Just wondering … what in the log brought you to this conclusion?

sjd,

may we see the end of the log … just after you have experienced an error?

The user must be logged for me to download the log again and check what was my previous mind…
Or something else is blocking me to download the log (I’ve tried Firefox and IE).

It is working for me, if you press the mouse wheel (or middle button), it should try to open in a new tab (my setting in firefox), but for me firefox pops-up the Open With or Save to Disk dialogue window.

Lines that might me guess:

14.05.2007 18:25:39.000 1179185139 file Fix security on: C:\Program Files\Alwil Software\Avast4\*.* 14.05.2007 18:25:39.000 1179185139 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\*.* 14.05.2007 18:25:39.000 1179185139 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP\*.* 14.05.2007 18:25:39.000 1179185139 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData\*.* 14.05.2007 18:25:39.000 1179185139 file Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.* 14.05.2007 18:25:39.000 1179185139 system RemoveFileAcess(C:\Windows\system32\OleAcc.dll), SetNamedSecurityInfo returned 0x00000005 14.05.2007 18:25:39.000 1179185139 system RemoveFileAcess(C:\Windows\system32\psapi.dll), SetNamedSecurityInfo returned 0x00000005

OK, so I:

  1. uninstalled via the Control Panel
  2. restarted
  3. ran the Avast Uninstaller
  4. restarted
  5. then downloaded and installed Avast via the CNet link on Avast.com

On restart, I once again received the update error box, and an outdated VPS file warning.

ABOUT shows:
Build: 4.7.942
VPS date: 1/15/2007

I am attaching both my setup.log and warning.log

Steve

But, look, you should install the 4.7.1001 version and not an old one…

OK, I’ll try to do a manual update to get the latest. I can’t help it that the Avast.com site leads me to an outdated download site. :wink:

Steve

This is getting frustrating. I can’t even do a manual update now.

Steve

No Steve, install the new one from the scratch, following the steps I’ve posted before.
Install the new version in a new (not existing before) folder.