Ok, so I already posted this on someone else’s topic, because I had the same problem, but the soluttion on that thread did not work. I am posting a new topic now because I think there will be more chance of it getting noticed. Onto the problem, now.
When I try to update either my definitions or the actual program, after about 2 or 3 sec, and after it say’s it downloaded like 1 or 2 things, it says
“Last encountered error: The package is broken.
Total Time: 3 s”
Because I know you want some specs of some sort, they are;
Windows 7 Ultimate
Avast Free (Or Home. whichever one it is. getting the 1 year free of the more basic one)
Version 5.0.545 (Definitions are 100516-1, one behind, I think)
I registered it on May 7, and downloaded it about 20 days before, the free trial of pro.
I have This and Microsoft Essentials installed, but haven’t interfered before.
It has automatically updated before, and I think I have manually done it too, I think.
I got a message saying the automatic updates failed, so I try manually doing it.
My firewall is the default Microsoft one. I am on a router in my house with 2 other wired desktops, and 2 other laptops. None of the others have Avast, so I am not sure if they would be able to update or not.
The only programs I recently installed would be GameSpy Comrade, but I doubt that would be interfering.
Were you able to manually update Avast or not? Can you try now prior to making your next post?
Is your MSE resident or on demand? If it resident (on all the time), it is possible that it is causing a conflict with Avast since you should not have two resident antivirus programs running at the same time. If this is the case, I would either uninstall MSE and see if this solves your problem or uncheck scan/resident. This is most likely the cause of your problem.
Please post your results, and if you are still having issues we can take it from there.
Hi guys. Does anybody found a solution? I updated my avast yesterday and I have the same problem. Version 4.8 always worked fine but version 5.0 doesn’t get any update.
I have a glorious Windows 2000 Professional with Ashampoo firewall installed. All internet tools works fine (firefox, email, skype, emuIe, etc. etc.) except avast update. I tryed to turn off Ashampoo but the avast update still doesn’t work. I tryed all 3 options of the avast proxy configuration (direct connection, auto detect and specify a (free) proxy) but it still doesn’t works. Is there some hero who fixed this issue? Thanks!
P.S.
My avast was originally installed in italian so I tryed to add the english language. The download of the new components worked fine and now the product is in english language. But the virus definition update still doesn’t work.
so what’s the setting allowing to deactivate the resident part? how does it still keep watching the system when this is off ??? I don’t have it installed currently, but when I did, AV shield was turned off, by me, and I was scanning manually off and on. Main MSE process is still running constantly that’s true, allowing updates but if anything happens, virus etc…, MSE won’t interfere, so no conflict…unless you consider that the loaded drivers and still running service can cause conflicts…
Yeah, that’s exactly what I mean. There’s no way to disable the drivers, they still get loaded. Install bunch of AVs, disable everything and you still end up w/ a bluescreen on boot sooner or later. It’s the same thing like w/ Avira Free - some people like to use it as on-demand AV. Well, it can’t be really done in any good way, the drivers are still there messing up things.
Hmm, well, in response to the first response, I wasn’t able to manually update, if you mean pressing the update now button. I think I said that. But now it seems to be working. But do you guys think I should uninstall MSE? I know that it is a good program. Will it really get me to the BSOD sooner?
not necessarily, but it’s just completely unneeded when you run Avast, and it might slow down your boot times with two AV loading at the same time. MSE is a good program, I have no doubt about that. But you must make a choice
Click on Maintenance, than Registration for online registering.
Open Avast.
Click on “Maintenance” then “Registration”.
Fill out the form for your license key and click “Submit”.
When the time is about to expire you will receive a popup notice to register it again.
Note that you will also need to do steps above if you ever need to reinstall the program.
If it fails (or you’re in an offline computer), try offline registration.
Fill the form here ( http://www.avast.com/registration-free-antivirus.php ) and enter (copy & paste) the serial number you’ve recieved by email.
