Hi All,
Wanted to share with all that i got a reply from Avast Technical Support, posting the reply as a reference to others.
I followed the instruction and it seems to have fixed my issue.
Pl NOTE: This is the reply to an issue while upgrading to Avast 2014 on an Win XP Pro system.
Hello,
Try to repair the program manually:
Click on “Start”, find “Control Panel” and click on it. A new
window will open. In this window you should see the icon " ADD/REMOVE
PROGRAMS" or “Programs and Features”. Again, you should click on it. Then choose the “avast!
Antivirus” and select “REPAIR”.
If this does not help.
You can try to reinstall the program using the avast! uninstall utility, which can be downloaded from this web page, and save it to your hard drive:
http://files.avast.com/iavs9x/avastclear.exe
Before running the uninstall utility, you have to first boot in safe mode (how to boot in safe mode: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_failsafe.mspx?mfr=true). Or disable the avast! self-defense module. To do this, open the avast! Settings, select troubleshooting, then uncheck the box “Enable avast! self-defense module”.
Restart your computer.
Now download the avast! antivirus 2014 from the link or our web page below:
Free:http://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
Pro: http://files.avast.com/iavs9x/avast_pro_antivirus_setup.exe
Internet Security: http://files.avast.com/iavs9x/avast_internet_security_setup.exe
Premier: http://files.avast.com/iavs9x/avast_premier_antivirus_setup.exe
Please save the installation file onto your computer and then run it to re-install the avast! program.
If you need further assistance, don’t hesitate to contact me again.
Richard Šrank - Technical support
Ticket Details
Ticket ID: BKM-840-73821
Department: Technical Support (Consumer AV)
Type: Communication
Status: Received
Priority: High