I have the boxes checked for both inbound and outbound mail, but recipients tell me they no longer see messages that the mail was checked by Avast AV, and I don’t see them on inbound mail. I even tested the outbound mail and didn’t see any message inserted.
Could it be that the program is no longer recognizing Outlook Express?
Avast does not recognize Outlook Express, neither does it recognize Thunderbird or Eudora or … or …
Avast recognizes email messages being sent on port 25 (SMTP) … that’s it plain and simple.
In the tests I conducted yesterday (using as it happens Thunderbird 1.5) with the current version of avast the appropriate X-Antivirus headers were included for both inbound and outbound messages and the “clean message” was inserted when the option was checked in the Internet Mail scanner.
However, you are not the only person reporting missing avast “clean messages”.
If you check the message headers in OE are you seeing the X-Antivirus headers in the message?
I just sent an email to another of my email accounts using OE and the clean notes were displayed at the bottom of the email as normal. I only place notes in SMTP email not receipt POP3 though.
I have now checked it using insert clean notes in received email and that too is working.
My Avast scanner icon in the bottom part of the screen shows that 3 providers are running (Script Blocking, Network Shield and Standard Shield). Though my Internet Mail shield is active, it’s not showing as “running” with the other three and not appearing in the “pause” option, although it does appear in the “stop” option and the run time counter is active.
Could it have anything to do with running Zone Alarm’s e-mail safe?
Zone Alarm’s AV monitoring doesn’t detect Avast either.
I’ve also noticed that in the Avast setup that I can’t send SMTP alert using the test feature.
I also have MS Anti-Spyware running with its security agents enabled.
Just uninstalled Avast and used Regseeker to clean up all references to Avast.
Then reinstalled and Avast is now recognizing Outlook Express and inserting the inbound and outbound clean messages.
What I did notice after the reinstall is that (unlike before) Zone Alarm was asking me if the Avast mail scanner (ashMaiSv.exe) can access the internet whereas before the reinstall it didn’t. Either the file was corrupt or Zone Alarm was blocking it.