I have been searching through the Forums and no success on finding a similar issue or answer to my problem.
First - Before someone ask, “No - Prior Anti-Virus, software installed other than Avast.” “No - to Firewalls.” Removed all traces of prior versions, cleaned Registry, even re-scratch loaded the complete system.
I installed the latest version of Avast on my Windows X64 System. I am running SP2. All of my Bios, Patches, etc. are current.
Issues:
At startup - System will Freeze after entering login password. Only way to login to system is to reboot a number of times. Note: This never occurred until loading Avast.
When Avast is running, sometimes, if you select a Menu Option from IE or Explorer. The menu option from the drop down menu will remain on the screen after the selection is made. Refresh of the screen, does not correct this issue until you either logout, or reboot machine to refresh screen.
Item 2, I saw this before when I had loaded the 32-Bit Version on the X64. After removing Avast and installing the 64-Bit version the second issue went away.
So, my questions:
What logs, text, etc verifies or shows when loading Avast Home, 64-Bit is being used.
On the X64 there is two Program folders, “Program Files” and “Program Files(X86)”. Avast loads into the Program Files and attempts to execute as a 32-Bit Application, so it would appear. All of my other applications that are 64-Bit are running out of “program Files(X86)”.
Has anyone experienced this issue, and if so what was done to correct it.
I have been a loyal supporter of Avast for a number of Years, However, these issues are not acceptable to continue using the product. To correct the issue, I have had to completely remove it, till a solution is made available. After removing it, the system restored to operating perfectly normal.
It is frozen for good? I mean, if you wait for a few minutes, does it wake up?
I’ve seen this issue a few times, but usually it was a problem with (a particular version of) Kerio whose behavior blocker did some incorrect hooking. So, no other security software installed, no “skinning” applications?
There’s just one version of avast!, compatible with both x32 and x64. So you don’t have to worry about any special 64bit version.
Hi, i’ve got the same issue on a XP x64, but i found that if i wait for a long time, between 5 to 10 minutes, the session open and Windows work normaly…
BUT ! when i try to load the avast console to perform a manual scan, this issue come again… just after the memory and DLLs scan, the console appear after 5 minutes…
Just to know that’s not a performance problem… the computer is powerful…
So i try to lookout in event system, apllication and avast log and found nothing…
This problem has start with avast installation so i think i’ll be forced to uninstall and try another one.
Well english is not my native language (i think you too cause of the brasil flag), so i use the word “forced” not “literraly”
I use the free home version of Avast, there’s no other antivirus or firewall on the desktop, my network is behind a proxy/firewall ISA 2006… Don’t worry, it’s a home network, not pro one.
The client and the virus definition are the last one. With a lot of patience i realise a virus check yesterday evening and found only some sort of adaware.
The real problem is that there no special entry in event log (system, aplication and avast) that can help to troubleshoot this problem…
You could set the avast log level to ‘debug’ (the deepest one) and wait to that happen again and check avast log for more info… By the way, is it a reproducible problem or it just occurred once?
Ok i haven’t look deeply in avast for the moment cause i wasn’t at home : , i’ll set the debug mod and see what can i found…
thanks for the info and i wil post what i’ll found.
I just installed the same version and have the same issue, just i didn’t noticed that after a few minutes the system logon succesfully so after 5-6 minutes i pushed teh reset button;
then after i few tries i tryed removing it while in safe mode but the uninstaller doesnt’ start, i removed it succesfully with aswclear, made same cleans to the system and reinstalled again in compactl mode, same result;
damn! i deleted version 4.6 a few minutes ago, where i can find it?
Thanks, before finding that i tried an older version of 4.7 and got the same issue so version 1001 it’s not the only.
Anyway with 4.7 the system doesn’t logon even after 20 minutes so the hardware reset and teh removal tool it’s the only way to get out.
My system it’s xp64 version 2003 with sp2 and .net 2.0 installed, the cpu is a amd64 5000+ with 3gb of ram and an x1900xtx 512mb video card; no special programs are installed except for alcohol52% with cd emulation and starforce protection from a game, i don’t know if 3 or 4.
If you have a PS/2 keyboard (i.e. not USB), you can try to generate the (big) memory dump; description is here.
The dump should tell us where the system is stuck…
It seem this is going to be long; for samewhat the system doesn’t create the memory dump and even on the event viewer there are nos sign of the forced bsod, this mean that the system isn’t able to write on the disk i suppose.
Now i’m trying to check all other changes i’ve made in a few days o the system;
first it happens that also version 4.6 cause the same problem so probably it’s not version related (or maybe it’s an effect from the database update?) , if you want i can try everything i made yesterday;
the other strange thing it’s that after installing version 4.6 and updated de virus database everything worked fine until i first detached the cdrom from the secondary ide, then rebooted the system a few times and after reconnecting it on the primary ide on the second reboot the problem appeared (but this time the antivirus is version 4.6).
i made a few checks, there is no starforce driver since there is no 64bit version of it, in fact that game start only with the 32bit system, then i checked for every minifilter installed but i found only the usual one, like redbook, etc…
so what about alcohol? there is a scsi device that i’m not sure if it’s alcohol related or sata related, i know alcohol hide samewhere his virtual cdrom to emulate same protections so the next step is to remove it; i don’t remember ti have recently installed programs that has their own lowleve drivers except one that i’ll talk later.
digging in the past i made same changes to the system, exactly a moved all my OSes from a parallel ata drive to a bigger sata drivers and updated truecrypt 4.2a to actual version but i had the system working normally for probably ten days;
just yesterday when i made same hardware cleaning i decided to make a clean update of avast by uninstalling the previous version and installing the latest, so here it’s where everything started.
other things i tried is to unistall avast, then load the registry from a foreign windows (the load hive method) and check it for avast/alwil entries to remove (edit: while i’m writing this after 10 - 15 minutes the pc is slowly starting to logon, maybe i finally can have same logs ^^).
i have no idea on what version of avast i had until yesterday since i rarely connect that pc to the net, i’m running out of time so i’ll check again tomorrow or saturday if you’re interested; running the pc disconnected like usually i do and having same knowledge i can survive easily without antivirus, just i’m not happy to waste precious time;
thank you anyway, if i’ll find samething interesting about i’ll report here.
Edit: after 40 minutes the background screen appeared but i i had no patiente and i used aswclear in safe mode.
Sorry I was ou tof the coutry a while with work… So, to resume this issue.
It is frozen for good? I mean, if you wait for a few minutes, does it wake up?
My system freezes up for an excessive amount of time 4+ minutes. Prior to installing avast (Home) 3 passes of the bar and fully up and running (approx 20 - 30 seconds). Thank fully I have reached a point of leaving my system up and running, sad part my electric bill lets me know it stayed up and running.
I’ve seen this issue a few times, but usually it was a problem with (a particular version of) Kerio whose behavior blocker did some incorrect hooking. So, no other security software installed, no “skinning” applications?
Nope, nothing on Skins, Other Applications for Firewall, Virus Protection, Etc.
There’s just one version of avast!, compatible with both x32 and x64. So you don’t have to worry about any special 64bit version.
That is fine… Need only to verify, on O/S
As for System - AMD 4800 Dual, 4.0 Gb memory, 1 Tb Hard Drive Storage, Audigy Sound Card, Dual Nvidia 8800 - Ultra (Just Upgraded).
, i’ll set the debug mod and see what can i found…