Avast 4.8 Home not working anymore

Avast Free Antivirus / Premium Security
1

Hello,
I have had Avast 4.8 home (registered) running on Vista 64 for weeks now but today it just stopped. When I select “Start Avast” the splash screen comes up and says “Wait. please. Testing operating memory and startup items” but nothing happens, it’s frozen.
When I bring up the scan tool and press the right arrow start button it also stays on 0% but I can still pause.
Any suggestions?

2

Do you use any other antivirus in your computer?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).
If this does not help, can you uninstall / boot / install / boot again?

Will this exe work?
C:\Program Files\Alwil Software\Avast4\ashSimp2.exe

3

I don’t have another antivirus running.
I tried the repair process and this seemed to fix the problem even though Vista complained that the repair process didn’t work. I was able to run a full scan and no virus found. Thanks!

Another question: Does Avast scan for spyware? I think I read it did but I was expecting a list of spyware it found after the scan with level of threat.

Thanks
-Don

4

Please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

Yes, it’s integrated into the antivirus scanning, i.e., running a scan you’re scanning for both virus and spywares.

5

Can I email it to you?

6

Sorry, I do not disclose my email…
Better posting here the latest lines of it…

7

03.06.2008 10:33:29.000 1212514409 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus.
03.06.2008 10:33:29.000 1212514409 system Service avast! Web Scanner updated
03.06.2008 10:33:29.000 1212514409 system Executing:C:\Program Files\Alwil Software\Avast4\copyx64.exe “C:\Program Files\Alwil Software\Avast4\Setup\Inf\AMD64\aswRdr.sys” "C:\Windows\system32\drivers\aswRdr.sys
03.06.2008 10:33:29.000 1212514409 system Executed:C:\Program Files\Alwil Software\Avast4\copyx64.exe “C:\Program Files\Alwil Software\Avast4\Setup\Inf\AMD64\aswRdr.sys” "C:\Windows\system32\drivers\aswRdr.sys
03.06.2008 10:33:29.000 1212514409 system Driver file copied: C:\Windows\system32\drivers\aswRdr.sys
03.06.2008 10:33:29.000 1212514409 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr
03.06.2008 10:33:29.000 1212514409 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1
03.06.2008 10:33:29.000 1212514409 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1
03.06.2008 10:33:29.000 1212514409 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=1
03.06.2008 10:33:29.000 1212514409 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI
03.06.2008 10:33:29.000 1212514409 file Shortcut for ashAvast.exe installed in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\avast! Antivirus
03.06.2008 10:33:29.000 1212514409 file Shortcut for help.chm installed in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\avast! Antivirus
03.06.2008 10:33:29.000 1212514409 file Direct delete of file: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\avast! Antivirus\avast! Web Site.url
03.06.2008 10:33:29.000 1212514409 file Shortcut for ashAvast.exe installed in C:\Users\Public\Desktop
03.06.2008 10:33:29.000 1212514409 registry Set registry: *\shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
03.06.2008 10:33:29.000 1212514409 registry Set registry: avast\ShellEx\ContextMenuHandlers(null)={472083B0-C522-11CF-8763-00608CC02F24}
03.06.2008 10:33:29.000 1212514409 registry Set registry: Folder\shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
03.06.2008 10:33:29.000 1212514409 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}(null)=avast
03.06.2008 10:33:29.000 1212514409 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32(null)=C:\Program Files\Alwil Software\Avast4\ashShA64.dll
03.06.2008 10:33:29.000 1212514409 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\Alwil Software\Avast4\ashShA64.dll
03.06.2008 10:33:29.000 1212514409 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
03.06.2008 10:33:29.000 1212514409 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}(null)=avast
03.06.2008 10:33:29.000 1212514409 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32(null)=C:\Program Files\Alwil Software\Avast4\ashShell.dll
03.06.2008 10:33:29.000 1212514409 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=C:\Program Files\Alwil Software\Avast4\ashShell.dll
03.06.2008 10:33:29.000 1212514409 registry Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
03.06.2008 10:33:29.000 1212514409 registry Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
03.06.2008 10:33:29.000 1212514409 registry Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.8
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=C:\PROGRA~1\ALWILS~1\Avast4\setup
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=8
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe
03.06.2008 10:33:29.000 1212514409 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=C:\Program Files\Alwil Software\Avast4\aswRunDll.exe “C:\Program Files\Alwil Software\Avast4\Setup\setiface.dll”,RunSetup
03.06.2008 10:33:36.000 1212514416 registry Set registry: Software\Alwil Software\Avast\4.0\Label=May2008
03.06.2008 10:33:36.000 1212514416 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA
03.06.2008 10:33:36.000 1212514416 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin
03.06.2008 10:33:36.000 1212514416 registry Set registry: Software\Alwil Software\Avast\4.0\Version=4.8
03.06.2008 10:33:36.000 1212514416 registry Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.8
03.06.2008 10:33:36.000 1212514416 registry Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1201
03.06.2008 10:33:36.000 1212514416 package Transferred: files 0, bytes 0, time 0 ms
03.06.2008 10:33:36.000 1212514416 package Retries: total 0, files 0, servers 1
03.06.2008 10:33:36.000 1212514416 file NeedReboot=false
03.06.2008 10:33:36.000 1212514416 general Return code: 0x20000001 [Nothing done]
03.06.2008 10:33:36.000 1212514416 general Stopped: 03.06.2008, 10:33:36

8

I see no problems into your log.