I have Avast 5 (5.0.377) and it will no longer update and when I try to do it manually it says it is updated, but its not. The automatic updates on Windows Security Center are also being turned off by the virus, and my computer is running terribly. I did multiple scans which found nothing and a root scan that found a Win32: Trojan-gen, which I moved to the chest, but there is clearly another virus becuase all of these things haven’t changed. I am getting pop-ups, my comp won’t go on some sites- like facebook- and won’t load certain pictures.
Is there anything I can do about this, or do I have to wipe my hard drive and start fresh?
Try using malwarebytes antimalware (MBAM) … install it, update it, run a quick scan, and let it fix what it find. Post the results here. Use the link below to get MBAM.
Thanks, but mbam is not working on my computer. I tried downloading it 4 times. I am getting an error message that says: Unable to execute file: C:\Program Files\Malwarebytes’ Anti-Malware\mbam.exe CreateProcess Failed; code 2. The system cannot find the file specified.
Not sure if this is virus related or I messed up somehow downloading it. Also while I was doing this- not sure if it is related or not I got 3 pop up messages from Avast saying it stopped a website or something- but it did not seem like it was referring to this program. i think it may have said: mal at some part in the message but I don’t know how to find a history of those pop ups.
[*]double-click on the Custom Scans box and a message box will popup asking if you want to load a custom scan from a file
Select Scan.txt that you downloaded
[*]Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open a notepad window with the contents of the scan - OTL.txt
[*]You can either press the reboot button and after your computer has restarted you will see the OTL.txt and a further file - Extras.txt on you desktop.
Post the contents of both files back here.
[*]Or alternatively you highlight Ctrl A and copy Ctrl C and click the Internet Explorer button return to Geekstogo and post the scan results back here. Once you have your desktop back you can access and post the Extras.txt
