Update: As I mentioned I would do in a post below, I removed MalwareBytes Pro, removed AVIS6, and rebooted.
After doing that I proceeded to re-install AVIS6, and sure enough everything worked perfectly. No lockup during install, and no internet lockout after install (even with both Firewalls enabled).
So it seems even if you have MalwareBytes installed - even with the protection module disabled that it still interferes with the setup process.
You have to in fact uninstall MalwareBytes before attempting to install AVIS6 (or avast! 6 Free in the case of my home PC) otherwise it can cause some fairly obscure issues and the system locking up.
After AVIS (or AV Free) have been installed, you can then re-install MalwareBytes without any problems - due to this, I edited the title to reflect the issue.
For my original issues see below.
Hi All,
Having purchased avast! Internet Security 6 earlier today for a Business PC I just thought it may be worthwhile giving a bit of post-install feedback.
I was unsure if it would be best posted here, or submitted via Tech Support - so if the latter I would appreciate if someone could let me know.
Anyhow, on to the feedback:
Firstly, Avast does not seem to like being installed after MalwareBytes Pro has been, even if the resident shield functionality of it is disabled. It resulted in the system locking up at the end of the install process - it seemed to eventually resolve itself, as I left it be, went to have dinner, came back and the install had completed.
Note: I also experienced this behaviour with avast! AV6 Free + MalwareBytes Pro on my home PC during install. So after installation on my home PC I removed it, removed MalwareBytes and re-installed avast and sure enough there was no freeze during setup - so this issue seems to effect both AV6 Free, and AIS6.
Secondly, previously the work PC had been relying on Windows 7’s built-in firewall, and our router’s hardware firewall. During setup AIS6 (obviously) installed a new firewall - however it did not disable the Windows 7 firewall first this actually created two issues.
Before I get on to them, can I suggest that during the AIS setup it checks if the Windows 7 firewall is enabled and if so either gives you the option to disable it - or at least alerts you that you need to do so manually?
Anyway, the two issues caused by the above were:
- The conflicting firewalls resulted in a complete internet lockdown (no sites could be accessed, virus definitions could not be updated, etc.).
- Even after disabling the Windows 7 firewall manually, the internet lockdown was not resolved. I had to stop the avast firewall completely using the stop button, then re-start it, at which point it recognised a new internet zone and I was able to setup the firewall correctly.
Finally, I have a question - is it possible to completely exclude a file with a specific extension from scanning? We use a specific file extension for some non-executable files (that are rather large) and it would be preferable to exclude them from scans.
System specifications are as follows: Windows 7 64bit, Core i7 930, 6GB DDR3 RAM, GTX 460 1GB.
Protection: avast! Internet Security 6 + MalwareBytes Pro 1.50.1.1100