Avast Administration Console Issue

One of our server admins uninstalled IIS on the server which resulted in having to reinstall it and later reinstall the Avast console.
Looks like the database is still intact but when trying to install Avast Administration console it fails on installing service and shows the following error in the log. Please Help! thanks

03-13 13:39:52,137 SbcServiceInstaller - Problem while performing base system actions during install.
System.ComponentModel.Win32Exception (0x80004005): The specified service already exists
at System.ServiceProcess.ServiceInstaller.Install(IDictionary stateSaver)
at System.Configuration.Install.Installer.Install(IDictionary stateSaver)
at Avast.Sbc.Service.SbcServiceInstaller.Install(IDictionary stateSaver)
03-13 13:39:52,170 SbcServiceInstaller - Rolling back the installation
03-13 13:39:52,172 HttpAclInstaller - Removing reservation: http://hcccserver.hccc:8731/
03-13 13:39:52,172 HttpAclInstaller - Unable to remove URL ACL reservation http://hcccserver.hccc:8731/
03-13 13:39:52,172 HttpAclInstaller - Removing reservation: https://hcccserver.hccc:8732/
03-13 13:39:52,172 HttpAclInstaller - Unable to remove URL ACL reservation https://hcccserver.hccc:8732/
03-13 13:39:52,172 HttpAclInstaller - Removing reservation: http://+:8731/Design_Time_Addresses/Avast.Sbc.Service.Core/SbcConnectionPoint/
03-13 13:39:52,173 HttpAclInstaller - Removing reservation: https://+:8732/Design_Time_Addresses/Avast.Sbc.Service.Core/SbcConnectionPoint/
03-13 13:39:52,173 HttpAclInstaller - Removing reservation: http://+:8731/
03-13 13:39:52,173 HttpAclInstaller - Removing reservation: https://+:8732/
03-13 13:39:52,177 CertManager - Uninstalling certificate [Subject]
OID.2.5.4.14=9ae3d1b9-7457-4906-ba78-0d7dfebb6a6c, OID.1.2.840.113549.1.9.2=avast! Administration Console, CN=hcccserver.hccc

:frowning: Knew I shouldve purchased Sophos…

I figured it out myself finally. Thanks for all the support Avast! ::slight_smile:

It doesn’t sound fair to me, this is FORUM, you cannot expect that you’ll get answer right after you post it. Forums don’t work in this way. If you require “immediate” help contact support however you should know that there is some queue of the tickets to be solved as well.

If you solved then it would be nice to share the “knowledge” with other forum users. It might help others in the same situation now or later. and mark your original post with [SOLVED] prefix please, it helps to recognize solved problems on forum

regards
Lukas.

hi I have the same problem,how did you sort it out?
Thanks
Tom