Avast and Family safety bug

Some users in Russian sub-forum found a bug between avast and family safety. Microsoft support told him that this is a conflict between avast and family safety filters. The error message “kernel_mode_trap” appears only in children’s account.
He using AIS, Windows 8.1 pro x64 (another user has the same specs)

I asked him to generate support package,
file ID: ZPKQS
package name: 20150429_1853_ZPKQS_209189331.zip

(it was uploaded on 29 april)

You can find the original thread in Russian-speaking zone here: https://forum.avast.com/index.php?topic=170184.0

I’ve already sent PM to Lukor, but didn’t get any reply :frowning:

It seems nobody from avast team interested in resolving this issue, not good for you…

Reported to Mods. :slight_smile:

Thank you Bob! :slight_smile: