Hi,
I’m use the Avast Home Edition.
Last week (04,12,2005 07:45) I got an obviously infected file by email. Until today the scanner does not recognize this virus.
What do you mean “Until today the scanner does not recognize this virus.” Are you saying that avast! now recognises it but Virus Total’s version of avast doesn’t?
If so, that really is a question for VirusTotal, they may only do manual updates or use another system before transferring them to the server, in which case there is likely to be a delay (that however, is speculation on my part). As you can see from your image the avast version is different also 4.6.695, so I would also wonder about the VPS version being used.
My misunderstanding of the translation, my comment relates to the “Until today the scanner does not recognize this virus.” In this context to me it means something different, today avast now detects this virus. With me not grasping what you meant, “avast! still doesn’t detect this virus.”
If you are not getting a virus warning that and you believe it is a new, undetected virus, then if you can zip and password protect (‘virus’, will do for password) the suspect file and send it to virus @ avast.com (no spaces).
Give a brief outline of the problem (possibly a link to this thread), the fact that you believe it to be a either a new, undetected virus or false positive and include the password in the body of the email. Some info on the avast version and VPS number (see about avast {right click avast icon}) will also help.
Hi David,
thanks for the fast assistance.
I passed the file on by email (exactly that I searched).
Unfortunately I must say however that I am disappointed over the fact : from 22 scanners only my favorite does not know the (alleged) virus.