My acer aspire 3050 laptop has got a virus that blocks avast saying there is a software restriction and blocks wifi saying to contact my domain administrator. I only have 1 pc and the laptop with a Belkin router. I was able to run Malware Bytes but the problems are still there. Any help is greatly appreciated…
Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
[*]Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File). When the tool opens click Yes to disclaimer.
[*]Select additions at the bottom
[*]Press Scan button.
https://dl.dropboxusercontent.com/u/73555776/frst.JPG
[*]It will produce a log called FRST.txt in the same directory the tool is run from.
[*]Please attach both logs generated.
With no internet, had to d/l it onto a Sandisk, but it came back with 3 logs…
OK download the attached fixlist.txt to your sandisk and then copy it to the infected computer
Fixlist.txt must be in the same location (Folder) as FRST
Start FRST and press fix
After the reboot try the internet
Not sure if I did it right, I copied the text from the fixlist into the FRST window and hit fix, it stopped after a min and had to close. Then I ran it again just having them both on the desktop. It ran okay I rebooted but no internet…sorry if I screwed it up…
Nope you need the fixlist alongside FRST. It will then use it
There is no need to open the text file
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
My bad, Avast and after playing a bit I do have the internet also, I think we are all fixed up now. Thanks so much, you guys are the best !
Could you post the fixlog that was produced please
I did not run the last scan after I discovered that the internet was working. I think the reason it didn't work straight away was due to some changes I had made before tying to get it to work. So did you want a log from the previous scan or should I run this last one? Sorry for the confusion...
Run the fix as there are some items that need to be removed/changed
Okay I had them both on desktop...it won't let me do an attachment from the laptop I will paste it here...
Fix result of Farbar Recovery Tool (FRST written by Farbar) (x86) Version: 11-03-2015
Ran by Wendy at 2015-04-03 02:47:43 Run:3
Running from C:\Documents and Settings\Wendy\Desktop
Loaded Profiles: Wendy (Available profiles: Wendy & Administrator)
Boot Mode: Normal
==============================================
Content of fixlist:
HKLM\Software\Policies\Microsoft\Windows NT\SystemRestore: [DisableSR/DisableConfig] <===== ATTENTION
CreateRestorePoint:
HKLM Group Policy restriction on software: C:\Program Files\SUPERAntiSpyware <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\Malwarebytes’ Anti-Malware <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVAST Software\Avast <====== ATTENTION
HKU\S-1-5-21-1409082233-299502267-682003330-1004\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs,Tabs: “about:newtab” <======= ATTENTION
BHO: No Name → {02478D38-C3F9-4efb-9B51-7695ECA05670} → No File
Toolbar: HKLM - No Name - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
Toolbar: HKU\S-1-5-21-1409082233-299502267-682003330-1004 → No Name - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
Toolbar: HKU\S-1-5-21-1409082233-299502267-682003330-1004 → No Name - {10134636-E7AF-4AC5-A1DC-C7C44BB97D81} - No File
Toolbar: HKU\S-1-5-21-1409082233-299502267-682003330-1004 → No Name - {0123B506-0AD9-43AA-B0CF-916C122AD4C5} - No File
Toolbar: HKU\S-1-5-21-1409082233-299502267-682003330-1004 → No Name - {E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} - No File
FF user.js: detected! => C:\Documents and Settings\Wendy\Application Data\Mozilla\Firefox\Profiles\vht4xnl3.default\user.js [2010-07-06]
FF Extension: XUL Cache - C:\Documents and Settings\Wendy\Application Data\Mozilla\Firefox\Profiles\vht4xnl3.default\Extensions{0ad19b49-eab9-43de-a1b7-dc26b5b765bf} [2011-07-21]
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state ON
CMD: ipconfig /flushdns
CMD: netsh winsock reset catalog
CMD: netsh int ip reset c:\resetlog.txt
CMD: ipconfig /release
CMD: ipconfig /renew
CMD: netsh int ipv4 reset
CMD: netsh int ipv6 reset
EmptyTemp:
CMD: bitsadmin /reset /allusers
HKLM\Software\Policies\Microsoft\Windows NT\SystemRestore => Key not found.
Restore point was successfully created.
HKLM => Group Policy Restriction on software restored successfully.
HKLM => Group Policy Restriction on software restored successfully.
HKLM => Group Policy Restriction on software restored successfully.
HKLM => Group Policy Restriction on software restored successfully.
HKU\S-1-5-21-1409082233-299502267-682003330-1004\SOFTWARE\Policies\Microsoft\Internet Explorer => Key not found.
HKLM\SOFTWARE\Microsoft\Internet Explorer\AboutURLs\Tabs => Value was restored successfully.
HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects{02478D38-C3F9-4efb-9B51-7695ECA05670} => Key not found.
HKCR\CLSID{02478D38-C3F9-4efb-9B51-7695ECA05670} => Key not found.
HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar\{EF99BD32-C1FB-11D2-892F-0090271D4F88} => Value not found.
HKCR\CLSID{EF99BD32-C1FB-11D2-892F-0090271D4F88} => Key not found.
HKU\S-1-5-21-1409082233-299502267-682003330-1004\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{EF99BD32-C1FB-11D2-892F-0090271D4F88} => Value not found.
HKCR\CLSID{EF99BD32-C1FB-11D2-892F-0090271D4F88} => Key not found.
HKU\S-1-5-21-1409082233-299502267-682003330-1004\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{10134636-E7AF-4AC5-A1DC-C7C44BB97D81} => Value not found.
HKCR\CLSID{10134636-E7AF-4AC5-A1DC-C7C44BB97D81} => Key not found.
HKU\S-1-5-21-1409082233-299502267-682003330-1004\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{0123B506-0AD9-43AA-B0CF-916C122AD4C5} => Value not found.
HKCR\CLSID{0123B506-0AD9-43AA-B0CF-916C122AD4C5} => Key not found.
HKU\S-1-5-21-1409082233-299502267-682003330-1004\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} => Value not found.
HKCR\CLSID{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} => Key not found.
C:\Documents and Settings\Wendy\Application Data\Mozilla\Firefox\Profiles\vht4xnl3.default\user.js => not found.
C:\Documents and Settings\Wendy\Application Data\Mozilla\Firefox\Profiles\vht4xnl3.default\Extensions{0ad19b49-eab9-43de-a1b7-dc26b5b765bf} => not found.
========= reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f =========
The operation completed successfully
========= End of Reg: =========
========= reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f =========
The operation completed successfully
========= End of Reg: =========
========= RemoveProxy: =========
HKU.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings => value deleted successfully.
HKU.DEFAULT\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings => value deleted successfully.
HKU\S-1-5-21-1409082233-299502267-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\DefaultConnectionSettings => value deleted successfully.
HKU\S-1-5-21-1409082233-299502267-682003330-1004\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Connections\SavedLegacySettings => value deleted successfully.
========= End of RemoveProxy: =========
========= netsh advfirewall reset =========
The following command was not found: advfirewall reset.
========= End of CMD: =========
========= netsh advfirewall set allprofiles state ON =========
The following command was not found: advfirewall set allprofiles state ON.
========= End of CMD: =========
========= ipconfig /flushdns =========
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========= End of CMD: =========
========= netsh winsock reset catalog =========
Sucessfully reset the Winsock Catalog.
You must restart the machine in order to complete the reset.
========= End of CMD: =========
========= netsh int ip reset c:\resetlog.txt =========
========= End of CMD: =========
========= ipconfig /release =========
Windows IP Configuration
No operation can be performed on Local Area Connection while it has its media disconnected.
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
========= End of CMD: =========
========= ipconfig /renew =========
Windows IP Configuration
No operation can be performed on Local Area Connection while it has its media disconnected.
Ethernet adapter Local Area Connection:
Media State . . . . . . . . . . . : Media disconnected
Ethernet adapter Wireless Network Connection:
Connection-specific DNS Suffix . : Belkin
IP Address. . . . . . . . . . . . : 192.168.2.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.2.1
========= End of CMD: =========
========= netsh int ipv4 reset =========
The following command was not found: int ipv4 reset.
========= End of CMD: =========
========= netsh int ipv6 reset =========
IPv6 is not installed.
========= End of CMD: =========
========= bitsadmin /reset /allusers =========
‘bitsadmin’ is not recognized as an internal or external command,
operable program or batch file.
========= End of CMD: =========
EmptyTemp: => Removed 86.3 MB temporary data.
The system needed a reboot.
==== End of Fixlog 02:49:16 ====
How is the computer behaving now ?
Seems okay, everything that wouldn't open before is opening now (Avast, System restore, and Super anti-spyware) Thanks again !
Subject to no further problems 
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove tools
Download and run Delfix
Select the options as shown
https://dl.dropboxusercontent.com/u/73555776/delfix.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
https://dl.dropboxusercontent.com/u/73555776/javara.JPG
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe 
Spoke too soon, i cannot do a definitions update on Avast, I always do them manually and it just seems to freeze now...
Download the update package from here https://www.avast.com/en-gb/download-update then run it
Does that cure the problem
It wouldn't run it said my program version was too old. I was going to uninstall then reinstall when lo and behold it is not on list of programs to uninstall. Checked my other PC and it is on the list. Guess we still got problems here...trying to update the program right now it acted like it started but I think it is not updating...
OK it sounds as though your version may be too old
Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel
[]Run the uninstall tool and accept the reboot to safe mode
[]Once complete reboot your system
[*]Reinstall Avast
When it rebooted to safe mode the curser will not move to let me pick my log on id, nothing to do except hold down power button for 5 seconds...haven't done that yet in case you get right back to me...
Is this a USB keyboard ?
In this case run the uninstall utility from normal mode