Hello people,
I need your help! I just tried to run Avast Antivirus and a message says “This programme is blocked by group policy…”
I tried to read similar threads and solve the issue by myself but since I am not really good with antivirus programmes I couldn’t do anything…
Could someone please help me out and explain the process nice and easy so I understand what to do?
Thanks in advance!
See instructions here https://forum.avast.com/index.php?topic=53253.0
Attach Malwarebytes and Farbar Recovery Scan Tool logs
Hi, so here’s the logs!
Your malwarebytes log say … no action taken … did you not select all that crap for removal and click remove selected?
Malware removal experts are in bed now so check back tomorrow
I did select ‘remove’ but I did not restart my laptop. I’ll try again and post it in a bit
Just clicking remove will not remove the crap if not selected…
PUP are not default selected for removal, but you can do that https://blog.malwarebytes.org/news/2013/09/selecting-all-pups/
Picture is from previous mbam version…
Hey,
So, I did the scanning again and now it says No malicious items detected. Here you can find attached the updated logs.
Hope it works now so you can find the solution.
Sadly, it looks as if you have a rootkit named ZeroAccess.
Your issue is here:
HKLM Group Policy restriction on software: C:\Program Files\Symantec <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Symantec <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\AVAST Software <====== ATTENTION
HKLM Group Policy restriction on software: C:\Program Files\AVAST Software <====== ATTENTION
caused by :
HKU\S-1-5-21-1754281819-1943875735-2922074304-1000\...0c966feabec1\InprocServer32: [Default-shell32] ATTENTION! ====> ZeroAccess?
ZeroAccess:
C:\Users\Stefanos\AppData\Local\{57d3df4b-18de-b21b-3166-2b33749ab886}
C:\Users\Stefanos\AppData\Local\{57d3df4b-18de-b21b-3166-2b33749ab886}\@
Curious, did you place this here?
2014-11-17 19:57 - 2011-12-05 22:56 - 00000000 _____ () C:\windows\system32\HP_ActiveX_Patch_NOT_DETECTED.txt
Remover Notified.
Do me a favour. I am assuming you attend school and/or work. Go to a Work/School owned computer and changed all of your passwords and banking info.
hmm it looks quite serious… I tried to uninstall Avast so I can download a new antivirus programme but it won’t let me. Anything I can do about this?
Also, I am on an internet network shared by many. Any chance this can cause me further problems? What do you suggest?
Let me guess, pops up saying something along the effects of “This site would’ve caused you harm”?
Yeah, standard ZeroAccess Bull*
I’d wait for help. I’m sure anything you attmpt to install will be blacklisted pretty much then by the infection.
What’s HP_ActiveX_Patch_NOT_DETECTED you mentioned above? Should I delete it?
Nope, this fix will cure most of your ills
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
HKLM Group Policy restriction on software: C:\Program Files\Symantec <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Symantec <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\AVAST Software <====== ATTENTION HKLM Group Policy restriction on software: C:\Program Files\AVAST Software <====== ATTENTION HKU\S-1-5-21-1754281819-1943875735-2922074304-1000\...0c966feabec1\InprocServer32: [Default-shell32] ATTENTION! ====> ZeroAccess? Toolbar: HKLM - No Name - {b278d9f8-0fa9-465e-9938-0c392605d8e3} - No File ShellExecuteHooks: - {AEB6717E-7E19-11d0-97EE-00C04FD91972} - No File [ ] 2014-11-17 01:38 - 2014-11-17 01:38 - 00000000 _____ () C:\windows\system32\shoCF04.tmp 2014-11-23 01:21 - 2011-10-19 22:47 - 00000000 ____D () C:\Program Files\SweetIM C:\Users\Stefanos\AppData\Local\{57d3df4b-18de-b21b-3166-2b33749ab886} C:\Users\Stefanos\AppData\Local\{57d3df4b-18de-b21b-3166-2b33749ab886}\@ Task: {933B5CE8-0725-4C84-8358-E021C1ECB13E} - System32\Tasks\Go for FilesUpdate => C:\Program Files\GoforFiles\GFFUpdater.exe <==== ATTENTION Task: {C0B39425-D6FE-4065-948C-A0A04DA61EF5} - \RunAsStdUser Task No Task File <==== ATTENTION C:\ProgramData\1007165.pad C:\ProgramData\xoferif.pad C:\Program Files\GoforFiles EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.
hi, I followed all the instructions. Here are the requested files!
Could you confirm that Avast is now running, any other problems apparent ?
Mate, it is working!! I couldn’t thank you enough!!
In that case methinks I will send you on your merry way 
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove tools
Download and run Delfix
https://dl.dropboxusercontent.com/u/73555776/delfix.JPG
: Keep Java Updated :
WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article
I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)
If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version
https://dl.dropboxusercontent.com/u/73555776/javara.JPG
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe 