Avast automatic update does not work

Avast Free Antivirus / Premium Security
41
21.11.2008 17:55:44.000 1227308144 general Return code: 0x20000001 [Nothing done] 21.11.2008 17:55:44.000 1227308144 general Stopped: 21.11.2008, 17:55:44

22.11.2008 20:42:35.000 1227404555 general Started: 22.11.2008, 20:42:35
22.11.2008 20:42:35.000 1227404555 general Running setup_av_pro-50a (1290)
22.11.2008 20:42:35.000 1227404555 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
22.11.2008 20:42:35.000 1227404555 system Memory: 85% load. Phys:28636/196080K free, Page:227536/478204K free, Virt:2069476/2097024K free
22.11.2008 20:42:35.000 1227404555 system Computer WinName: CAROLYN-E248B25
22.11.2008 20:42:35.000 1227404555 system Windows Net User: CAROLYN-E248B25\Carolyn
22.11.2008 20:42:35.000 1227404555 general Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
22.11.2008 20:42:35.000 1227404555 general DldSrc set to inet
22.11.2008 20:42:35.000 1227404555 general Operation set to INST_OP_UPDATE_GET_PACKAGES
22.11.2008 20:42:35.000 1227404555 general Old version: 50a (1290)
22.11.2008 20:42:36.000 1227404556 system Using temp: C:\DOCUME~1\Carolyn\LOCALS~1\Temp_av_proI.tm~a03148 (30316M free)
22.11.2008 20:42:37.000 1227404557 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
22.11.2008 20:42:37.000 1227404557 internet SYNCER: Agent=Syncer/4.80 (av_pro-1290;p)
22.11.2008 20:42:37.000 1227404557 system Computer DnsName: carolyn-e248b25
22.11.2008 20:42:37.000 1227404557 system Computer Ip Addr: 66.xxx.xxx.xx
22.11.2008 20:42:37.000 1227404557 system Installed in: C:\Program Files\Alwil Software\Avast4 (30316M free)
22.11.2008 20:42:37.000 1227404557 internet SYNCER: Type: use IE settings
22.11.2008 20:42:37.000 1227404557 internet SYNCER: Auth: another authentication, use WinInet
22.11.2008 20:42:37.000 1227404557 package Part prg_av_pro-50a is installed
22.11.2008 20:42:37.000 1227404557 package Part vps-8112100 is installed
22.11.2008 20:42:37.000 1227404557 package Part news-4b is installed
22.11.2008 20:42:37.000 1227404557 package Part setup_av_pro-50a is installed
22.11.2008 20:42:38.000 1227404558 package Part jrog-63 is installed
22.11.2008 20:42:38.000 1227404558 general Old version: 50a (1290)
22.11.2008 20:42:38.000 1227404558 general GUID: 0aa04c99-f6e3-49a1-a80a-2a2d81d3977b
22.11.2008 20:42:39.000 1227404559 general Server definition(s) loaded for ‘main’: 196 (maintenance:0)
22.11.2008 20:42:39.000 1227404559 general SelectCurrent: selected server ‘Download940 AVAST Server’ from ‘main’
22.11.2008 20:42:39.000 1227404559 internet SYNCER: Type: use IE settings
22.11.2008 20:42:39.000 1227404559 internet SYNCER: Auth: another authentication, use WinInet
22.11.2008 20:42:40.000 1227404560 internet SYNCER: Agent=Syncer/4.80 (av_pro-1290;f)
22.11.2008 20:42:47.000 1227404567 internet Used server: http://74.54.25.98/iavs4x
22.11.2008 20:42:48.000 1227404568 general Server definition(s) loaded for ‘main’: 196 (maintenance:0)
22.11.2008 20:42:48.000 1227404568 general SelectCurrent: selected server ‘Download601 AVAST Server’ from ‘main’
22.11.2008 20:42:48.000 1227404568 internet SYNCER: Type: use IE settings
22.11.2008 20:42:48.000 1227404568 internet SYNCER: Auth: another authentication, use WinInet
22.11.2008 20:42:48.000 1227404568 internet Used server: http://75.125.246.162/iavs4x
22.11.2008 20:42:48.000 1227404568 internet Used server: http://75.125.246.162/iavs4x
22.11.2008 20:42:48.000 1227404568 file GetFileWithRetry: prod-av_pro.vpu downloaded .
22.11.2008 20:42:48.000 1227404568 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
22.11.2008 20:42:48.000 1227404568 package LoadPartInfo: jrog = jrog-64 returned 00000000
22.11.2008 20:42:48.000 1227404568 package LoadPartInfo: news = news-4b returned 00000000
22.11.2008 20:42:48.000 1227404568 package LoadPartInfo: program = prg_av_pro-50a returned 00000000
22.11.2008 20:42:48.000 1227404568 package LoadPartInfo: setup = setup_av_pro-50a returned 00000000
22.11.2008 20:42:48.000 1227404568 package LoadPartInfo: vps = vps-8112200 returned 00000000
22.11.2008 20:42:48.000 1227404568 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
22.11.2008 20:42:49.000 1227404569 internet Used server: http://75.125.246.162/iavs4x
22.11.2008 20:42:49.000 1227404569 file GetFileWithRetry: part-vps-8112200.vpu downloaded and verified
22.11.2008 20:42:49.000 1227404569 package Part vps-8112200 was set to be installed
22.11.2008 20:42:49.000 1227404569 package DeleteObsoletePackages: Removed part-vps-8112100.vpu
22.11.2008 20:42:49.000 1227404569 general Part of license key: W43547410H6100A1106
22.11.2008 20:42:49.000 1227404569 package IsFullOkay: vps-8112200.vpu - not okay (doesn’t exist)
22.11.2008 20:43:00.000 1227404580 package IsFullOkay: vpsm-8112200.vpu - not okay (doesn’t exist)
22.11.2008 20:43:00.000 1227404580 package IsFullOkay: vpsm-8112200.vpu - not okay (doesn’t exist)
22.11.2008 20:43:00.000 1227404580 package Packages before download
22.11.2008 20:43:06.000 1227404586 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8112100.vpu, size: 19850148. md5: 1006DF614CE4BC5C7E53DD7C4CFDDBC4, computemd5 returned 0x00000000, sig: 0BDD6E85217DEDEABDCE8C82D5A918BFA1005C4B1D91BEB9C047F4C4C131AB9C25F429AB95033EA2 returned 0x00000000
22.11.2008 20:43:06.000 1227404586 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8112100.vpu, size: 133. md5: E6EDFE3B350E0966D13F23320A36A601, computemd5 returned 0x00000000, sig: 347731F41D7C7A14C17B5ACDF9699F008FF5EAED73E3C75E051934B8A88EBF2088B04294675D09C1 returned 0x00000000
22.11.2008 20:43:07.000 1227404587 internet Used server: http://75.125.246.162/iavs4x
22.11.2008 20:43:07.000 1227404587 file GetFileWithRetry: vps-8112200-8112100.vpu downloaded and verified
22.11.2008 20:43:07.000 1227404587 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8112200-8112100.vpu, returned 0x00000000
22.11.2008 20:43:12.000 1227404592 package PerformDiff: Ok
22.11.2008 20:43:29.000 1227404609 package DeleteObsoletePackages: Removed vps-8112100.vpu
22.11.2008 20:43:29.000 1227404609 internet Used server: http://75.125.246.162/iavs4x
22.11.2008 20:43:29.000 1227404609 file GetFileWithRetry: vpsm-8112200.vpu downloaded and verified
22.11.2008 20:43:29.000 1227404609 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8112200.vpu, returned 0x00000000
22.11.2008 20:43:29.000 1227404609 package DeleteObsoletePackages: Removed vpsm-8112100.vpu
22.11.2008 20:43:30.000 1227404610 package Transferred: files 6, bytes 78727, time 9187 ms
22.11.2008 20:43:30.000 1227404610 package Retries: total 0, files 0, servers 2
22.11.2008 20:43:30.000 1227404610 package Submit: files 0, bytes 0, time 0 ms
22.11.2008 20:43:30.000 1227404610 package Submit success: files 0, bytes 0, time 0 ms
22.11.2008 20:43:31.000 1227404611 internet Sending stats ‘http://75.125.246.162/cgi-bin/iavs4stats.cgi’: 00000000 204
22.11.2008 20:43:31.000 1227404611 file NeedReboot=false
22.11.2008 20:43:31.000 1227404611 general Return code: 0x20000000 [Something done]
22.11.2008 20:43:31.000 1227404611 general Stopped: 22.11.2008, 20:43:31

42
22.11.2008 20:43:34.000 1227404614 general Started: 22.11.2008, 20:43:34 22.11.2008 20:43:34.000 1227404614 general Running setup_av_pro-50a (1290) 22.11.2008 20:43:34.000 1227404614 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3] 22.11.2008 20:43:34.000 1227404614 system Memory: 54% load. Phys:90008/196080K free, Page:251160/478204K free, Virt:2069476/2097024K free 22.11.2008 20:43:34.000 1227404614 system Computer WinName: CAROLYN-E248B25 22.11.2008 20:43:34.000 1227404614 system Windows Net User: CAROLYN-E248B25\Carolyn 22.11.2008 20:43:34.000 1227404614 general Cmdline: /refresh /noreboot /updatevps /silent /progress 22.11.2008 20:43:34.000 1227404614 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES 22.11.2008 20:43:34.000 1227404614 general Old version: 50a (1290) 22.11.2008 20:43:34.000 1227404614 system Using temp: C:\DOCUME~1\Carolyn\LOCALS~1\Temp\_av_proI.tm~a02184 (30316M free) 22.11.2008 20:43:34.000 1227404614 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1 22.11.2008 20:43:34.000 1227404614 system Installed in: C:\Program Files\Alwil Software\Avast4 (30316M free) 22.11.2008 20:43:34.000 1227404614 internet SYNCER: Type: use IE settings 22.11.2008 20:43:34.000 1227404614 internet SYNCER: Auth: another authentication, use WinInet 22.11.2008 20:43:34.000 1227404614 package Part prg_av_pro-50a is installed 22.11.2008 20:43:34.000 1227404614 package Part vps-8112200 is installed 22.11.2008 20:43:34.000 1227404614 package Part news-4b is installed 22.11.2008 20:43:34.000 1227404614 package Part setup_av_pro-50a is installed 22.11.2008 20:43:34.000 1227404614 package Part jrog-63 is installed 22.11.2008 20:43:34.000 1227404614 general Old version: 50a (1290) 22.11.2008 20:43:34.000 1227404614 general GUID: 0aa04c99-f6e3-49a1-a80a-2a2d81d3977b 22.11.2008 20:43:34.000 1227404614 general Entering:UpdateInstallPackages 22.11.2008 20:43:35.000 1227404615 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu 22.11.2008 20:43:35.000 1227404615 package LoadPartInfo: jrog = jrog-64 returned 00000000 22.11.2008 20:43:35.000 1227404615 package LoadPartInfo: news = news-4b returned 00000000 22.11.2008 20:43:35.000 1227404615 package LoadPartInfo: program = prg_av_pro-50a returned 00000000 22.11.2008 20:43:35.000 1227404615 package LoadPartInfo: setup = setup_av_pro-50a returned 00000000 22.11.2008 20:43:35.000 1227404615 package LoadPartInfo: vps = vps-8112200 returned 00000000 22.11.2008 20:43:35.000 1227404615 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000 22.11.2008 20:43:35.000 1227404615 package ArePartsInstallable: 1 22.11.2008 20:43:50.000 1227404630 package vps: updated [8112200] 22.11.2008 20:43:51.000 1227404631 package Transferred: files 0, bytes 0, time 0 ms 22.11.2008 20:43:51.000 1227404631 package Retries: total 0, files 0, servers 0 22.11.2008 20:43:51.000 1227404631 file NeedReboot=false 22.11.2008 20:43:51.000 1227404631 general Return code: 0x20000000 [Something done] 22.11.2008 20:43:51.000 1227404631 general Stopped: 22.11.2008, 20:43:51

23.11.2008 18:30:54.000 1227483054 general Started: 23.11.2008, 18:30:54
23.11.2008 18:30:54.000 1227483054 general Running setup_av_pro-50a (1290)
23.11.2008 18:30:54.000 1227483054 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
23.11.2008 18:30:54.000 1227483054 system Memory: 83% load. Phys:32972/196080K free, Page:239816/478204K free, Virt:2069476/2097024K free
23.11.2008 18:30:54.000 1227483054 system Computer WinName: CAROLYN-E248B25
23.11.2008 18:30:54.000 1227483054 system Windows Net User: CAROLYN-E248B25\Carolyn
23.11.2008 18:30:54.000 1227483054 general Cmdline: /downloadpkgs /noreboot /silent /progress
23.11.2008 18:30:54.000 1227483054 general DldSrc set to inet
23.11.2008 18:30:54.000 1227483054 general Operation set to INST_OP_UPDATE_GET_PACKAGES
23.11.2008 18:30:54.000 1227483054 general Old version: 50a (1290)
23.11.2008 18:30:54.000 1227483054 system Using temp: C:\DOCUME~1\Carolyn\LOCALS~1\Temp_av_proI.tm~a02460 (30310M free)
23.11.2008 18:30:55.000 1227483055 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
23.11.2008 18:30:55.000 1227483055 internet SYNCER: Agent=Syncer/4.80 (av_pro-1290;p)
23.11.2008 18:30:55.000 1227483055 system Computer DnsName: carolyn-e248b25
23.11.2008 18:30:55.000 1227483055 system Computer Ip Addr: 66.xxx.xxx.xx
23.11.2008 18:30:55.000 1227483055 system Installed in: C:\Program Files\Alwil Software\Avast4 (30310M free)
23.11.2008 18:30:55.000 1227483055 internet SYNCER: Type: use IE settings
23.11.2008 18:30:55.000 1227483055 internet SYNCER: Auth: another authentication, use WinInet
23.11.2008 18:30:55.000 1227483055 package Part prg_av_pro-50a is installed
23.11.2008 18:30:55.000 1227483055 package Part vps-8112200 is installed

43
23.11.2008 18:30:55.000 1227483055 package Part news-4b is installed 23.11.2008 18:30:55.000 1227483055 package Part setup_av_pro-50a is installed 23.11.2008 18:30:55.000 1227483055 package Part jrog-63 is installed 23.11.2008 18:30:55.000 1227483055 general Old version: 50a (1290) 23.11.2008 18:31:11.000 1227483071 file SetExistingFilesBitmap: 1054->154->154 23.11.2008 18:31:11.000 1227483071 general GUID: 0aa04c99-f6e3-49a1-a80a-2a2d81d3977b 23.11.2008 18:31:11.000 1227483071 general Server definition(s) loaded for 'main': 196 (maintenance:0) 23.11.2008 18:31:11.000 1227483071 general SelectCurrent: selected server 'Download923 AVAST Server' from 'main' 23.11.2008 18:31:11.000 1227483071 internet SYNCER: Type: use IE settings 23.11.2008 18:31:11.000 1227483071 internet SYNCER: Auth: another authentication, use WinInet 23.11.2008 18:31:15.000 1227483075 internet SYNCER: Agent=Syncer/4.80 (av_pro-1290;f) 23.11.2008 18:31:26.000 1227483086 internet Used server: http://download923.avast.com/iavs4x 23.11.2008 18:31:28.000 1227483088 general Server definition(s) loaded for 'main': 196 (maintenance:0) 23.11.2008 18:31:28.000 1227483088 general SelectCurrent: selected server 'Download671 AVAST Server' from 'main' 23.11.2008 18:31:28.000 1227483088 internet SYNCER: Type: use IE settings 23.11.2008 18:31:28.000 1227483088 internet SYNCER: Auth: another authentication, use WinInet 23.11.2008 18:31:28.000 1227483088 internet Used server: http://download671.avast.com/iavs4x 23.11.2008 18:31:28.000 1227483088 internet Used server: http://download671.avast.com/iavs4x 23.11.2008 18:31:28.000 1227483088 file GetFileWithRetry: prod-av_pro.vpu downloaded . 23.11.2008 18:31:28.000 1227483088 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu 23.11.2008 18:31:28.000 1227483088 package LoadPartInfo: jrog = jrog-65 returned 00000000 23.11.2008 18:31:28.000 1227483088 package LoadPartInfo: news = news-4b returned 00000000 23.11.2008 18:31:28.000 1227483088 package LoadPartInfo: program = prg_av_pro-50a returned 00000000 23.11.2008 18:31:28.000 1227483088 package LoadPartInfo: setup = setup_av_pro-50a returned 00000000 23.11.2008 18:31:28.000 1227483088 package LoadPartInfo: vps = vps-8112300 returned 00000000 23.11.2008 18:31:28.000 1227483088 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000 23.11.2008 18:31:29.000 1227483089 internet Used server: http://download671.avast.com/iavs4x 23.11.2008 18:31:29.000 1227483089 file GetFileWithRetry: part-vps-8112300.vpu downloaded and verified 23.11.2008 18:31:29.000 1227483089 package Part vps-8112300 was set to be installed 23.11.2008 18:31:29.000 1227483089 package DeleteObsoletePackages: Removed part-vps-8112200.vpu 23.11.2008 18:31:29.000 1227483089 internet Used server: http://download671.avast.com/iavs4x 23.11.2008 18:31:29.000 1227483089 file GetFileWithRetry: part-jrog-65.vpu downloaded and verified 23.11.2008 18:31:29.000 1227483089 package Part jrog-65 was set to be installed 23.11.2008 18:31:29.000 1227483089 package DeleteObsoletePackages: Removed part-jrog-63.vpu 23.11.2008 18:31:29.000 1227483089 general Part of license key: W43547410H6100A1106 23.11.2008 18:31:29.000 1227483089 package FilterOutExistingFiles: 154 & 154 = 0 23.11.2008 18:31:29.000 1227483089 package IsFullOkay: vps-8112300.vpu - not okay (doesn't exist) 23.11.2008 18:31:39.000 1227483099 package IsFullOkay: vpsm-8112300.vpu - not okay (doesn't exist) 23.11.2008 18:31:39.000 1227483099 package IsFullOkay: vpsm-8112300.vpu - not okay (doesn't exist) 23.11.2008 18:31:39.000 1227483099 package IsFullOkay: jrog-65.vpu - not okay (doesn't exist) 23.11.2008 18:31:39.000 1227483099 package Packages before download 23.11.2008 18:31:40.000 1227483100 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-8112200.vpu, size: 19905656. md5: 8AB86F692EF9CB445148D52862404707, computemd5 returned 0x00000000, sig: 7D95887DBF2AEBFEC074C33B1EAC20BE9A8ABB1E6008945A9541F77023EC5A69ABDD5C61626B6AFE returned 0x00000000 23.11.2008 18:31:40.000 1227483100 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8112200.vpu, size: 133. md5: C9A8F7260E788A8827F2641CD1A595E8, computemd5 returned 0x00000000, sig: ACB727B4238ACC3B378840D0AA7E4CC09F4D06734410774CD5C8067A419166DC540B0875AD8FAA74 returned 0x00000000 23.11.2008 18:31:43.000 1227483103 internet Used server: http://download671.avast.com/iavs4x 23.11.2008 18:31:43.000 1227483103 file GetFileWithRetry: vps-8112300-8112200.vpu downloaded and verified 23.11.2008 18:31:43.000 1227483103 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-8112300-8112200.vpu, returned 0x00000000 23.11.2008 18:31:44.000 1227483104 package PerformDiff: Ok 23.11.2008 18:31:56.000 1227483116 package DeleteObsoletePackages: Removed vps-8112200.vpu 23.11.2008 18:31:56.000 1227483116 internet Used server: http://download671.avast.com/iavs4x 23.11.2008 18:31:56.000 1227483116 file GetFileWithRetry: vpsm-8112300.vpu downloaded and verified 23.11.2008 18:31:56.000 1227483116 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-8112300.vpu, returned 0x00000000 23.11.2008 18:31:56.000 1227483116 package DeleteObsoletePackages: Removed vpsm-8112200.vpu 23.11.2008 18:31:56.000 1227483116 internet Used server: http://download671.avast.com/iavs4x 23.11.2008 18:31:56.000 1227483116 file GetFileWithRetry: jrog-64-63.vpu downloaded and verified 23.11.2008 18:31:56.000 1227483116 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\jrog-64-63.vpu, returned 0x00000000 23.11.2008 18:31:56.000 1227483116 package PerformDiff: Ok 23.11.2008 18:31:56.000 1227483116 internet Used server: http://download671.avast.com/iavs4x 23.11.2008 18:31:56.000 1227483116 file GetFileWithRetry: jrog-65-64.vpu downloaded and verified 23.11.2008 18:31:56.000 1227483116 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\jrog-65-64.vpu, returned 0x00000000 23.11.2008 18:31:56.000 1227483116 package PerformDiff: Ok 23.11.2008 18:31:56.000 1227483116 package DeleteObsoletePackages: Removed jrog-63.vpu 23.11.2008 18:31:57.000 1227483117 package Transferred: files 9, bytes 24476, time 16593 ms 23.11.2008 18:31:57.000 1227483117 package Retries: total 0, files 0, servers 2 23.11.2008 18:31:57.000 1227483117 package Submit: files 0, bytes 0, time 0 ms 23.11.2008 18:31:57.000 1227483117 package Submit success: files 0, bytes 0, time 0 ms 23.11.2008 18:31:57.000 1227483117 internet Sending stats 'http://download671.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204 23.11.2008 18:31:57.000 1227483117 file NeedReboot=false 23.11.2008 18:31:57.000 1227483117 general Return code: 0x20000000 [Something done] 23.11.2008 18:31:57.000 1227483117 general Stopped: 23.11.2008, 18:31:57
44
23.11.2008 18:32:00.000 1227483120 general Started: 23.11.2008, 18:32:00 23.11.2008 18:32:00.000 1227483120 general Running setup_av_pro-50a (1290) 23.11.2008 18:32:00.000 1227483120 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3] 23.11.2008 18:32:00.000 1227483120 system Memory: 63% load. Phys:71460/196080K free, Page:245728/478204K free, Virt:2069476/2097024K free 23.11.2008 18:32:00.000 1227483120 system Computer WinName: CAROLYN-E248B25 23.11.2008 18:32:00.000 1227483120 system Windows Net User: CAROLYN-E248B25\Carolyn 23.11.2008 18:32:00.000 1227483120 general Cmdline: /refresh /noreboot /silent /progress 23.11.2008 18:32:00.000 1227483120 general Operation set to INST_OP_UPDATE_INSTALL_PACKAGES 23.11.2008 18:32:00.000 1227483120 general Old version: 50a (1290) 23.11.2008 18:32:01.000 1227483121 system Using temp: C:\DOCUME~1\Carolyn\LOCALS~1\Temp\_av_proI.tm~a02040 (30309M free) 23.11.2008 18:32:01.000 1227483121 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1 23.11.2008 18:32:01.000 1227483121 system Installed in: C:\Program Files\Alwil Software\Avast4 (30309M free) 23.11.2008 18:32:01.000 1227483121 internet SYNCER: Type: use IE settings 23.11.2008 18:32:01.000 1227483121 internet SYNCER: Auth: another authentication, use WinInet 23.11.2008 18:32:01.000 1227483121 package Part prg_av_pro-50a is installed 23.11.2008 18:32:01.000 1227483121 package Part vps-8112300 is installed 23.11.2008 18:32:01.000 1227483121 package Part news-4b is installed 23.11.2008 18:32:01.000 1227483121 package Part setup_av_pro-50a is installed 23.11.2008 18:32:01.000 1227483121 package Part jrog-65 is installed 23.11.2008 18:32:01.000 1227483121 general Old version: 50a (1290) 23.11.2008 18:32:05.000 1227483125 file SetExistingFilesBitmap: 1054->154->154 23.11.2008 18:32:05.000 1227483125 general GUID: 0aa04c99-f6e3-49a1-a80a-2a2d81d3977b 23.11.2008 18:32:05.000 1227483125 general Entering:UpdateInstallPackages 23.11.2008 18:32:05.000 1227483125 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu 23.11.2008 18:32:05.000 1227483125 package LoadPartInfo: jrog = jrog-65 returned 00000000 23.11.2008 18:32:05.000 1227483125 package LoadPartInfo: news = news-4b returned 00000000 23.11.2008 18:32:05.000 1227483125 package LoadPartInfo: program = prg_av_pro-50a returned 00000000 23.11.2008 18:32:05.000 1227483125 package LoadPartInfo: setup = setup_av_pro-50a returned 00000000 23.11.2008 18:32:05.000 1227483125 package LoadPartInfo: vps = vps-8112300 returned 00000000 23.11.2008 18:32:05.000 1227483125 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000 23.11.2008 18:32:05.000 1227483125 package FilterOutExistingFiles: 154 & 154 = 0 23.11.2008 18:32:05.000 1227483125 package ArePartsInstallable: 1 23.11.2008 18:32:06.000 1227483126 general setup: same as previous 23.11.2008 18:32:08.000 1227483128 general setif: same as previous 23.11.2008 18:32:10.000 1227483130 file SetExistingFilesBitmap: 1054->154->154 23.11.2008 18:32:10.000 1227483130 package FilterOutExistingFiles: 154 & 154 = 0 23.11.2008 18:32:10.000 1227483130 package program: installed 0 files (0 bytes), removed 0 files 23.11.2008 18:32:10.000 1227483130 general news: same as previous 23.11.2008 18:32:26.000 1227483146 package vps: updated [8112300] 23.11.2008 18:32:26.000 1227483146 package FilterOutExistingFiles: 154 & 154 = 0 23.11.2008 18:32:26.000 1227483146 system File copied: C:\WINDOWS\system32\AvastSS.scr 23.11.2008 18:32:26.000 1227483146 file Fix security on: C:\Program Files\Alwil Software\Avast4\*.* 23.11.2008 18:32:29.000 1227483149 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\*.* 23.11.2008 18:32:29.000 1227483149 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HELP\*.* 23.11.2008 18:32:29.000 1227483149 file Fix security on: C:\Program Files\Alwil Software\Avast4\ENGLISH\HtmlData\*.* 23.11.2008 18:32:29.000 1227483149 file Fix security on: C:\Program Files\Alwil Software\Avast4\images\*.* 23.11.2008 18:32:30.000 1227483150 system Service avast! Antivirus dependency aswMon2;RpcSS; 23.11.2008 18:32:30.000 1227483150 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Antivirus\Description=Manages and implements avast! antivirus services for this computer. This includes the resident protection, the virus chest and the scheduler. 23.11.2008 18:32:30.000 1227483150 system Service avast! Antivirus updated 23.11.2008 18:32:30.000 1227483150 system Service aswUpdSv dependency (null) 23.11.2008 18:32:30.000 1227483150 registry Set registry: SYSTEM\CurrentControlSet\Services\aswUpdSv\Description=Provides automatic updating for the avast! antivirus. 23.11.2008 18:32:30.000 1227483150 system Service aswUpdSv updated
45
23.11.2008 18:32:30.000 1227483150 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\DisplayName=avast! Asynchronous Virus Monitor 23.11.2008 18:32:30.000 1227483150 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\ErrorControl=1 23.11.2008 18:32:30.000 1227483150 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Type=1 23.11.2008 18:32:30.000 1227483150 registry Set registry: SYSTEM\CurrentControlSet\Services\Aavmker4\Start=1 23.11.2008 18:32:31.000 1227483151 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\DisplayName=avast! Standard Shield Support 23.11.2008 18:32:31.000 1227483151 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\ErrorControl=1 23.11.2008 18:32:31.000 1227483151 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Type=2 23.11.2008 18:32:31.000 1227483151 registry Set registry: SYSTEM\CurrentControlSet\Services\aswMon2\Start=2 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\DisplayName=avast! Self Protection 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\ErrorControl=1 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Type=1 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswSP\Start=1 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\DisplayName=aswFsBlk 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\ErrorControl=1 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\ImagePath=system32\DRIVERS\aswFsBlk.sys 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Type=2 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Start=2 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Group=FSFilter Activity Monitor 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\DefaultInstance=aswFsBlk Instance 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Altitude=388400 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Instances\aswFsBlk Instance\Flags=0 23.11.2008 18:32:34.000 1227483154 registry Set registry: SYSTEM\CurrentControlSet\Services\aswFsBlk\Description=avast! mini-filter driver (aswFsBlk) 23.11.2008 18:32:34.000 1227483154 registry Set registry: SOFTWARE\Microsoft\Exchange\Client\Extensions\avast! 4=4.0;C:\Program Files\Alwil Software\Avast4\ashOutXt.dll;1;10000111111000 23.11.2008 18:32:34.000 1227483154 system Service avast! Mail Scanner dependency avast! Antivirus 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Mail Scanner\Description=Implements mail scanning for avast! antivirus. 23.11.2008 18:32:35.000 1227483155 system Service avast! Mail Scanner updated 23.11.2008 18:32:35.000 1227483155 system Starting service avast! Mail Scanner 23.11.2008 18:32:35.000 1227483155 system Service avast! Mail Scanner started, errcode: 0x00000420 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\DisplayName=avast! Network Shield Support 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\ErrorControl=1 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Type=1 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Group=PNP_TDI 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\aswTdi\Start=1 23.11.2008 18:32:35.000 1227483155 system Service avast! Web Scanner dependency avast! Antivirus 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\avast! Web Scanner\Description=Implements web (HTTP) scanning for avast! antivirus. 23.11.2008 18:32:35.000 1227483155 system Service avast! Web Scanner updated 23.11.2008 18:32:35.000 1227483155 system Starting service avast! Web Scanner 23.11.2008 18:32:35.000 1227483155 system Service avast! Web Scanner started, errcode: 0x00000420 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\DisplayName=aswRdr 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\ErrorControl=1 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Type=1 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Start=3 23.11.2008 18:32:35.000 1227483155 registry Set registry: SYSTEM\CurrentControlSet\Services\aswRdr\Group=PNP_TDI 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.8 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone= 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=C:\PROGRA~1\ALWILS~1\Avast4 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=C:\PROGRA~1\ALWILS~1\Avast4\setup 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=8 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=C:\Program Files\Alwil Software\Avast4\ashAvast.exe 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=C:\Program Files\Alwil Software\Avast4\aswRunDll.exe "C:\Program Files\Alwil Software\Avast4\Setup\setiface.dll",RunSetup 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Alwil Software\Avast\4.0\Label=Nov2008 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=C:\Program Files\Alwil Software\Avast4\DATA 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=C:\Program Files\Alwil Software\Avast4\DATA\Skin 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Alwil Software\Avast\4.0\Version=4.8 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.8 23.11.2008 18:32:35.000 1227483155 registry Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1290 23.11.2008 18:32:35.000 1227483155 package Transferred: files 0, bytes 0, time 0 ms 23.11.2008 18:32:35.000 1227483155 package Retries: total 0, files 0, servers 0 23.11.2008 18:32:35.000 1227483155 file NeedReboot=false 23.11.2008 18:32:35.000 1227483155 general Return code: 0x20000000 [Something done] 23.11.2008 18:32:35.000 1227483155 general Stopped: 23.11.2008, 18:32:35
46
25.11.2008 14:46:00.000 1227642360 general Started: 25.11.2008, 14:46:00 25.11.2008 14:46:00.000 1227642360 general Running setup_av_pro-50a (1290) 25.11.2008 14:46:00.000 1227642360 system Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3] 25.11.2008 14:46:00.000 1227642360 system Memory: 54% load. Phys:89996/196080K free, Page:252268/478204K free, Virt:2069476/2097024K free 25.11.2008 14:46:00.000 1227642360 system Computer WinName: CAROLYN-E248B25 25.11.2008 14:46:00.000 1227642360 system Windows Net User: CAROLYN-E248B25\Carolyn 25.11.2008 14:46:00.000 1227642360 general Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress 25.11.2008 14:46:00.000 1227642360 general DldSrc set to inet 25.11.2008 14:46:00.000 1227642360 general Operation set to INST_OP_UPDATE_GET_PACKAGES 25.11.2008 14:46:00.000 1227642360 general Old version: 50a (1290) 25.11.2008 14:46:00.000 1227642360 system Using temp: C:\DOCUME~1\Carolyn\LOCALS~1\Temp\_av_proI.tm~a01920 (30302M free) 25.11.2008 14:46:00.000 1227642360 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1 25.11.2008 14:46:00.000 1227642360 internet SYNCER: Agent=Syncer/4.80 (av_pro-1290;p) 25.11.2008 14:46:00.000 1227642360 system Computer DnsName: carolyn-e248b25 25.11.2008 14:46:00.000 1227642360 system Computer Ip Addr: 66.xxx.xxx.xx 25.11.2008 14:46:00.000 1227642360 system Installed in: C:\Program Files\Alwil Software\Avast4 (30302M free) 25.11.2008 14:46:00.000 1227642360 internet SYNCER: Type: use IE settings 25.11.2008 14:46:00.000 1227642360 internet SYNCER: Auth: another authentication, use WinInet 25.11.2008 14:46:00.000 1227642360 package Part prg_av_pro-50a is installed 25.11.2008 14:46:00.000 1227642360 package Part vps-8112300 is installed 25.11.2008 14:46:00.000 1227642360 package Part news-4b is installed 25.11.2008 14:46:00.000 1227642360 package Part setup_av_pro-50a is installed 25.11.2008 14:46:00.000 1227642360 package Part jrog-65 is installed 25.11.2008 14:46:00.000 1227642360 general Old version: 50a (1290) 25.11.2008 14:46:00.000 1227642360 general GUID: 0aa04c99-f6e3-49a1-a80a-2a2d81d3977b 25.11.2008 14:46:01.000 1227642361 general Server definition(s) loaded for 'main': 196 (maintenance:0) 25.11.2008 14:46:01.000 1227642361 general SelectCurrent: selected server 'Download605 AVAST Server' from 'main' 25.11.2008 14:46:01.000 1227642361 internet SYNCER: Type: use IE settings 25.11.2008 14:46:01.000 1227642361 internet SYNCER: Auth: another authentication, use WinInet 25.11.2008 14:46:02.000 1227642362 internet SYNCER: Agent=Syncer/4.80 (av_pro-1290;f) 25.11.2008 14:46:02.000 1227642362 internet Used server: http://75.125.192.114/iavs4x 25.11.2008 14:46:03.000 1227642363 general Server definition(s) loaded for 'main': 196 (maintenance:0) 25.11.2008 14:46:03.000 1227642363 general SelectCurrent: selected server 'Download913 AVAST Server' from 'main' 25.11.2008 14:46:03.000 1227642363 internet SYNCER: Type: use IE settings 25.11.2008 14:46:03.000 1227642363 internet SYNCER: Auth: another authentication, use WinInet 25.11.2008 14:46:03.000 1227642363 internet Used server: http://download913.avast.com/iavs4x 25.11.2008 14:46:03.000 1227642363 internet Used server: http://download913.avast.com/iavs4x 25.11.2008 14:46:03.000 1227642363 file GetFileWithRetry: prod-av_pro.vpu downloaded . 25.11.2008 14:46:03.000 1227642363 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu 25.11.2008 14:46:03.000 1227642363 package LoadPartInfo: jrog = jrog-66 returned 00000000 25.11.2008 14:46:03.000 1227642363 package LoadPartInfo: news = news-4b returned 00000000 25.11.2008 14:46:03.000 1227642363 package LoadPartInfo: program = prg_av_pro-50a returned 00000000 25.11.2008 14:46:03.000 1227642363 package LoadPartInfo: setup = setup_av_pro-50a returned 00000000 25.11.2008 14:46:03.000 1227642363 package LoadPartInfo: vps = vps-8112400 returned 00000000 25.11.2008 14:46:03.000 1227642363 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000 25.11.2008 14:46:04.000 1227642364 internet Used server: http://download913.avast.com/iavs4x 25.11.2008 14:46:04.000 1227642364 file GetFileWithRetry: part-vps-8112400.vpu downloaded and verified 25.11.2008 14:46:04.000 1227642364 package Part vps-8112400 was set to be installed
47

Okay, that’s it. I’m sorry if I was not suppose to post the whole file, but it was not that long since it started on October 31. I hoping you will be able to pick out why it is not updating from these posts.

48

Here is a comparison of the Notice.log file from my system and the Notice.log file on the system that will not automatically update.

[b]My Notice.log file[/b]

11/19/2008 8:40:33 PM 1227145233 SYSTEM 1748 VRDB (Virus Recovery Database) generation was successfully completed.
11/20/2008 9:46:01 PM 1227235561 SYSTEM 1732 The virus database (VPS 081120-0) was automatically updated.
11/21/2008 5:20:06 PM 1227306006 SYSTEM 1748 The virus database (VPS 081121-0) was automatically updated.
11/22/2008 3:48:52 PM 1227386932 SYSTEM 1748 The virus database (VPS 081122-0) was automatically updated.
11/23/2008 11:27:22 PM 1227500842 admin 1748 The virus database (VPS 081123-0) was automatically updated.
11/24/2008 8:29:52 PM 1227576592 SYSTEM 1744 The virus database (VPS 081124-0) was automatically updated.
11/25/2008 5:15:14 PM 1227651314 SYSTEM 1752 The virus database (VPS 081125-1) was automatically updated.

[b]System that will not auto update Notice.log file[/b]

11/21/2008 6:21:12 PM 1227309672 SYSTEM 1104 VRDB (Virus Recovery Database) generation was successfully completed.

This clearly indicates that the system has not had a virus database update since November 21, the reinstall date for version 4.8.1290.

49

There is no indication in the logs you have posted that there has ever been any automatic VPS update on this system (even in the logs prior to the 4.8.1290 installation update all updates are manual).

Can you please double check that VPS updates on this system are set to automatic and that that Update (Connections) settings is correct (ie does not say Dialup if a broadband connection is used).

50

badak, again, see no trouble in your logs… Please, check what Alanrf suggested and check into Update (Basic) > Details which is the update period (120 minutes is the less for Home version).

51
Originally Posted by [b]alanrf[/b] There is no indication in the logs you have posted that there has ever been any automatic VPS update on this system (even in the logs prior to the 4.8.1290 installation update all updates are manual).

Can you please double check that VPS updates on this system are set to automatic and that that Update (Connections) settings is correct (ie does not say Dialup if a broadband connection is used).

Originally Posted by [b]Tech[/b] badak, again, see no trouble in your logs... Please, check what Alanrf suggested and check into Update (Basic) > Details which is the update period (120 minutes is the less for Home version).

Okay, here are three screen shots of the Update (Basic), Update (Connections), and Proxy server settings from the system. Every thing looks good to me, but let me know if you see something. Is there something else I could be missing?

As I mentioned a couple of posts ago, looking at the Notice.log file clearly indicates that the system has never performed an automatic virus database update.

This is really making me scratch my head. ???


http://img146.imageshack.us/img146/5664/screen1zc9.th.jpg


http://img135.imageshack.us/img135/708/screen2wy5.th.jpg


http://img146.imageshack.us/img146/7613/screen3ou9.th.jpg

52

Tech;

Here is a screeen shot of the Update (Basic) → Details settings.

Not sure what you mean by (120 minutes is the less for Home version). Could you explain please?


http://img355.imageshack.us/img355/1346/screen4nv6.th.jpg

53

The minimum elapse time between two automatic updates in the Home (free) version is 120.
If you set a smaller time, it won’t work. It will be block internally by the updater that will, automatically, work only each 120 minutes. The manual update does not have this limitation, although.

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Originally Posted by [b]Tech[/b] The minimum elapse time between two automatic updates in the Home (free) version is 120. If you set a smaller time, it won't work. It will be block internally by the updater that will, automatically, work only each 120 minutes. The manual update does not have this limitation, although.

I checked the “Detail” settings on my personal system and they are they same as on this problem system. Do you have any idea what might be causing this problem? Do you have any other suggestions for a possible resolution?

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I wish I could help further… but I found nothing in your logs…
I’m not sure I have already asked, but the manual update works, doesn’t it?
Any firewall issue that you could suggest that is causing this?

56

Looking at your update (connections) image, I notice that you don’t have any box checked.
I have the …permanently connected… box checked even though I turn off my computer
at night. When it’s on, it’s connected via cable. My avast has been working perfectly since I
started using it. All my updates have been loaded automatically.

57

badak; do what ace2701 suggested, I did a test witout that check box and I was only able to update via Push iAVS, with the check box activated, the update came before any mail message from Avast.

Best Regards
Sergio Ariza.

58

On installation of Avast, that is the default setting (no checked boxes for either type of connection). I usually just leave them unchecked after install and automatic updates normally work fine, but at this point, I will try anything.

Since the affected computer is on a high-speed wireless internet connection, I will put a check in “My computer is permanently connected to the internet” box and report back.

Thanks.

59

I will give it a try and report back. Thanks for the suggestions guys. I really appreciate it.

60

I am having the same problem.
I changed proxy settings to “direct connection” and unchecked “use internet explorer settings” because I use Firefox and not internet explorer.
I hope this solves my problem of the program not auto updating. Mine has never autoupdated although the virus database updates fine.