Hi all. I have a Windows 7 (32-bit) computer that has all of a sudden become sluggish. Avast appears to be working fine normally. But when I boot to safe mode and open Avast, it says "“Avast background service is not running.” When I click the options to enable them, nothing happens. Any ideas on how to resolve this?
Hello
Did not work for me. I repaired and reboot, but the agents still deactivate themselves after a few minutes.
I tested with EICAR test file : the protection is actually deactivated, both file & web.
Using W7 family SP1.
Uninstall Avast! from control panel fully then make a clean installation of Avast! from:https://forum.avast.com/index.php?topic=178580.0 then reboot the system,Pls make this whole process in normal boot don’t use safe mode@ cagouilles
please do not try to help people if you have no clue on how things are working.
Leave the help to people who have the knowledge.
cagross,
a system becoming slow can be caused by software (most of the times) but also by hardware.
Besides broken/dying hardware a bad connection and dust are common causes.
If you want, follow the instructions in the “viruses and worms” forum and someone will have a look at the log files.
I’m not saying it is malware, but it can be.
Besides that, the logs will show a lot more information than just malware issues.
They can help to solve the problem.
@essexboy, I did some tests on my working computers last night and see that the Avast services don’t start on any of them in safe mode, so that alleviates any concerns I had. I’ll continue to monitor the system in-question and see if I can pinpoint any definite issues.
Sorry, I has not seen there was a new version of Avast! (11.1.2241).
Looks quite different actually - and apparently solves this issue.
But why Avast! does not tell when there is a new version available ? I check and see “everything up to date” in the main page. But when I go to the update page and request an update, it downloads a completely new version…