Hi all. I have a Windows 7 (32-bit) computer that has all of a sudden become sluggish. Avast appears to be working fine normally. But when I boot to safe mode and open Avast, it says "“Avast background service is not running.” When I click the options to enable them, nothing happens. Any ideas on how to resolve this?
Thanks in advance.
Right, sorry:
Latest stable version of Avast.
No other security related software installed.
Avast is the only AV I’ve used since purchasing the computer (2-3 years ago). This is the first AV related issue I’ve had.
Repair Avast:
OK thanks. I’ll give it a shot and report back here.
Hello
Did not work for me. I repaired and reboot, but the agents still deactivate themselves after a few minutes.
I tested with EICAR test file : the protection is actually deactivated, both file & web.
Using W7 family SP1.
Uninstall Avast! from control panel fully then make a clean installation of Avast! from:https://forum.avast.com/index.php?topic=178580.0 then reboot the system,Pls make this whole process in normal boot don’t use safe mode@ cagouilles
Avast is not designed to run in safe mode
Be Secure,
please do not try to help people if you have no clue on how things are working.
Leave the help to people who have the knowledge.
cagross,
a system becoming slow can be caused by software (most of the times) but also by hardware.
Besides broken/dying hardware a bad connection and dust are common causes.
If you want, follow the instructions in the “viruses and worms” forum and someone will have a look at the log files.
I’m not saying it is malware, but it can be.
Besides that, the logs will show a lot more information than just malware issues.
They can help to solve the problem.
Thanks to all.
@essexboy, I did some tests on my working computers last night and see that the Avast services don’t start on any of them in safe mode, so that alleviates any concerns I had. I’ll continue to monitor the system in-question and see if I can pinpoint any definite issues.
Sorry, I has not seen there was a new version of Avast! (11.1.2241).
Looks quite different actually - and apparently solves this issue.
But why Avast! does not tell when there is a new version available ? I check and see “everything up to date” in the main page. But when I go to the update page and request an update, it downloads a completely new version…
avast does tell if there is a new (beta) version.
https://forum.avast.com/index.php?topic=178580.0
If you have automatic updates enabled, you a new version will be downloaded and installed well let’s say… automaticly 