avast! Backup restore failing

Well, a backup tool must be reliable and works when you need it…
Just that I cannot restore neither an app or its settings, together or alone.
“Cannot restore settings of app … (Return code is 1)”
What can I do?

???

I’m not receiving help here either…

hm did not see that up to now. problem is that rooted things sometimes behave differently and maybe app has somewhat special structure.

Support for backup problems is a joke…funny to some but I am not smiling! >:(

Can we get a log to know which app is causing this?
We’re trapped into this 255 error while backing up and cannot restore either…