Avast Bank mode is not working

Avast Free Antivirus / Premium Security
1

Hello Team,

Avast Bank mode is not working. I click on “new bank mode window” and nothing happens. I tried Troubleshooting - Repair App and nothing happened either.

Could anybody help me, please?

Thanks in advance.

executable_path=C:\Users\andre\AppData\Local\Avast Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\andre\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 11 v21H2 (x64)
av_engines=Avast Antivirus, AMSI - Avast IAntimalwareProvider implementation
active_av_engine=Avast Antivirus
av_version=23.2.6053
urlscanner_version=1.9.0.367
mimic_version=v0.1.24-c1a08c4
host_prefix=
browser_version=110.0.20395.178 (Official Build (64-bit))
cgid=369
cid=6308
uid=06b5a54a2a654ea4812380319b8ae3d2

Channel: stable
OS language: en-gb
Browser language: en-GB
Search Engine URL: https://www.google.com/search?client={google:client}&q={searchTerms}&{google:originalQueryForSuggestion}{google:assistedQueryStats}ie={inputEncoding}
Omaha version: 1.8.1579.3

Subscription Information:
Subscription id:
Issue date:
Expiration date:
License period:
Status: Free

Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.6.234
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 2.1.0.330
gjcfnponmdkenfdibginkmlmediekpnm : Messaging : 1.15.0.467
jfijboeaeajnoejbcdbhejlnmhepeige : NTP Extension : 3.12.168
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.57
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.21
onochehmbbbmkaffnheflmfpfjgppblm : Avast Privacy Guard : 2.8.433

Disabled extensions:
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.7.174

2

Did you click on the browser icon on the Taskbar in your image ?

Or is that what you meant by I click on “new bank mode window” and nothing happens.

Apparently that is now a requirement. I don’t use ASB but I recall there are some posts in the Avast Secure Browser sub-forum relating to this.

3

Thanks for answering, David.

I found two threads about this topic, but no solution is mentioned.

https://forum.avast.com/index.php?topic=322941.0
https://forum.avast.com/index.php?topic=322994.0

I meant the second. Have a look at the pic: the moment I click on “new bank mode window”, the grey screen appears.

Sorry, but I quite don’t understand what the new requirement is… :-[

4

Below that grey screen in the bankbrowser there’s the taskbar with the avast secure browser icon. Click on that icon and see what happens.

5

Now I see! Completely unaware of that change… ::slight_smile:

Thanks! :-*

6

Any nearer a fix yet. I have also been unable to access Bank Mode since the last update. Nothing happens at all when I click on the bank mode icon once I have opened Secure Browser, just the grey screen.
I have uninstalled and reinstalled but to no avail,
Any help would be greatly appreciated.

7

Thank you, all working fine now :slight_smile: