Avast Billed My Husband But Didn't Renew His Protection - Can't Reach Anyone!

Then today we get an e-mail that they’re sorry to see us go. My computer doesn’t expire until April. His has expired because they evidently ignored that he paid the auto-renewal. I have sent a contact and nobody has responded. What do we do?!

https://support.avast.com/article/24/ (Orders/Subscriptions/Refunds)

I already tried that a week ago and haven’t gotten any response; that’s the problem!

Post your ticket-ID.

Ticket #08106454

OK, I reported it.

Thanks so much!

Hi,

The ticket you provided refers to a closed case (February 21, 2019 ) where we provided the activation code and expiration date of the application.
Could you kindly PM me the latest ticket and I will follow up.

I’ve looked everywhere for another ticket number and nada. I’m going to try submitting a form one more time. We’ll see.