Avast Blocked by Group Policies

Viruses and worms
1

Hi,
I seem to have an issue in which avast is being blocked by a ghosted administrator created from a virus.I have searched these fourms aswell as google for solutions I could enact but it seems I need help. I first scanned my pc with Malwarebytes and it found 2 items and quarantined them but on restart it didnt change anything. I then preceded to a full system restore from 18/11/2014 to 12/11/2014. After this had also failed I reverted it back only to get this error both times on system restore; 0xc0000022 . I then downloaded and ran FRST (logs are attached) and I finished with a scan of malwarebytes again to see if that sprung up anything. At time oif writing I am also scanning with aswmbr.exe and will attach a log when thats done.

Any help is appreciated

2

Remover Notified.

Curious, how’d you get MBAM working?


HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Malwarebytes <====== ATTENTION
3

It was peculiar, When I initiated my first scan, there was a database update available but it would come up with the same issue I had with avast. But after doing everying post the initial scan, MBAM updated fine. It did it though through a reinstallation which was interesting.

4

Probably activated chameleon

Avast should start after the reboot

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:

HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\McAfee <====== ATTENTION HKLM Group Policy restriction on software: C:\Program Files\AVAST Software <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Malwarebytes <====== ATTENTION HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\AVAST Software <====== ATTENTION

EmptyTemp:
CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe
Run FRST and press Fix
On completion a log will be generated please post that

THEN

Please download AdwCleaner by Xplode onto your desktop.

[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.

5

Right I have done both and it seems as though it did the trick, avast opens now; of which ill let it do a full system scan to be safe.
Thanks for your help
Anything further you with me to do.

6

If all is well tomorrow let me know and I will tidy up

7

Sorry was unable to get a stable internet connection to reply, but it seems like the problem has been irradicated. Avast cannot find anything nor does malwarebytes.
Thanks again.

8

In that case methinks I will send you on your merry way :slight_smile:

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove tools

Download and run Delfix

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave: