We have multiple computers out of our 200+ stuck on old versions of avast business antivirus and some are stuck with old virus definitions, and no matter how many times we manually check for updates it says up to date, yet alot of the computers are on a version from November 2023 (23.11.2779), and says up to date, they are NOT, and this is a worry for us as need the upmost security and if we are running out of date virus software this is no good for us, the cloudcare agent shows its up to date on the online console, and sometimes even says virus definitions are up to date when they aren’t, please let me know if there’s a quick fix WITHOUT uninstalling, as some of the swe do not have physical access to and remote into using cloudcare, if we have to uninstall we’d lose remote access and the computer would be stuck.
Has this been resolved yet? I don’t believe I have encountered this particular issue before. However, I have had it the other way around where the endpoint computers ARE up to date with software and virus database but Cloud Care not showing them as being updated.
nope, its still happening, we connect the to computers through the remote feature, and check the avast and it shows “update to date” and even if we check for updates it’ll say up to date with the date being a version from as old as November 2023 (23.11.2779) and some have slightly newer, it seems like 20% of our computers have this issue, the only was we found to fix it was to completely uninstall avast and reinstall but for the computers which we don’t have physical access to and we aren’t allowed to turn direct RDP access on we’re kinda stuck, i hope they release a fix or something, could something to do with a firewall blocking the update checker?
Avast is working on a fix for this issue, which should be fixed in Avast 25.1 (initial release expected this week).
Perfect!!! this has been plaguing us forever, and this takes a lot of stress off of our shoulders as we we’re worried it was gonna keep happening.
its been 20 days since this and we still don’t have the update on any of our client machines, and even a fresh install doesn’t get the update, any idea why?
Avast Business 25.1 was delivered some days ago and fixed the problem.
If you reinstall, what version is intalled?
version 24.12.2831
CloudCare Agent:
24.5.2389
and client version 24.12.2831
I can confirm that Avast Business 25.1 is on Avast Business Hub but, now (with your comments), I’m not sure about CloudCare.
using that update file, my computer is now on 25.1 yet in cloudcare web console, it shows as 24.12.2831 which is interesting.
and my cloud care agent is 24.5.2389 not sure if the cloudcare agent was supposed to update or not.
You have the correct agent, it’s the same on Avast Business Hub. Try to reboot your device to see if CloudCare updates the information.
any idea when the update will be pushed for cloudcare? as manually checking on client machines still says up to date 24.12.2831 and we can’t apply the update over each machine manually without alot of issues and work, hoping the auto check for updates will update it soon.
still client machines are stuck on 24.12.2831, with some still stuck on older versions from 2024, haven’t had any update to 25.1 yet, does them being avast cloudcare have anything to do with that? i noticed i put avast business as the tag but i should have put cloudcare as everything we have uses cloudcare.