Avast Business Console (OnPremise) 7.29.901 - cannot install new clients

Avast Business On-Premise Management Console & Clients
1

Hi, we have the onpremise console ver. 7.29.901.
At the moment I cannot install new clients.

I tried to:
-check firewall onpen ports on server and client and policies.
-disable firewall to server and clients
-change the host name on the management config file to the static server IP (application-user-config.yml)
-reinstall the last update on the console
-restart many times console server and new clients (Windows 10 build 1903 all updates installed)
other

nothing change…

when if I run the client setup remotely it fail.

If I generate the setup and run it (with admin rights) on the client light or full version … only the “Business Agent” part is installed but not the Antivirus, the setup end with the message: Installation completed with errors. After the client reboot only the “Avast remote Deployement service” is installed and running but not the Antivirus…in the console I see the new clients but the status of the antivirus still remain as “installing”.

All other existing installed Avast clients (105) are working without problems, they communicate with console and I can run task on them… existing clients have the same setting windows version and policies of new clients …I uninstalled avast from an existing and working pc and now I have the same problem trying to reinstall it.

What can I try?

thanks!!!

2

I had similar problem with older version of console - clients were installed, but in console there was no info of program or virus database. With 7.29.901 I finally see all info and everything is fine. I even installed new computer without problem.

3

Hi, seems it’s a known issue, see info below…

4

AVAST is working to fix the problem.

You can try:

The issue is that the shardcontext is missing from the application user yml file. This is something that is also with development at the moment.

There is however a workaround to be performed on the on-premise device:

  • Stop the Avast Business Management Console service.
  • Navigate to C:\Program Files\AVAST Software\Management Console\console\config.
  • Open application-user-config.yml with a text editor.
  • Change the shard context to:

00000000-0000-0000-0000-000000000001

  • As it’s missing completely, they just need to add to the end of the file, e.g.

sharding:
global:
dbUrl: 127.0.0.1:5432/on-premise
shardContext: 00000000-0000-0000-0000-000000000001

  • Save and replace the file.
  • Start the Avast Business Management Console service.
  • Download a new installation package and run the setup on a device.
5

Thank ou for the fast reply.

I stopped the service, changed the config file adding the string you wrote. (I can confirm the string was missing on the file)
restarted the server
re-created the installation file
run Avcleaner on the client (safe mode)
run it the new setup on the client…

but the error installing is the same (See attachment), :frowning:

What can I do?!?

6

What information do you have on your console about the installed device?

7

On the console I see:
Device added
Status SAFE :-\ (Green Icon)
Antivirus status = Installing (grey shield icon)

8

Could you reboot the device twice and see?

9

IT worked!!

after reboot the Avast icon appeared on the device!!

thanks!!!

PS
Can I use the string you told me on the config file or this must me changed ?

10
PS Can I use the string you told me on the config file or this must me changed ?

I think that you can use it, it’s the string that AVAST’s support give us.