Hi, Today I started a a full system scan and my Avast stopped the scan midway through and returned to home tab, any help would be appreciated.
and you have tried a reboot and new scan to see if it happens again?
or the avast repair option from ad/remove programs … and then a new scan?
Yes I tried that but then Avast crashed and not responding and now I cant close it
any other security programs installed?
you may attach a OTL diagnostic log, then a log expert can have a look inside …
I have Malware Bytes installed as well. I attached the log below like you suggested
No apparent malware there, do you notice the area being scanned when it stops
No sorry, I however ran other scan and it didn’t stop this time
Could you monitor it and if it happens again let me know
Yes I will, thanks for the help
Hi Essexboy. I started a full scan today and it immediately stopped. It went back to home tab and all my shields reset to 0/0
OK lets go for a fresh install of Avast and then work from there
Download Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel
[]Run aswClear
[]It will offer to reboot to safe mode … Accept that
https://dl.dropbox.com/u/73555776/aswclear.JPG
[*]Once it has rebooted to safe mode
[*]In the Select Product to Uninstall dropdown choose the version of Avast that is on your system.
[*]Press Uninstall
[*]Once complete reboot your system to Normal Mode
[*]Reinstall Avast
Ok I have done this
Could you now try a scan please
I did a full scan, it worked and there was no threat found.
OK you should be good to go now
Thanks for help Essexboy
My pleasure
Sorry to bother you again Essexboy but my shields have all reset to 0/0 again, I was surfing internet and the network, file, web and script shield all went back to 0/0
Are they counting up again now ? As 2014 no longer does a cumulative count and I am wondering if that element has somehow snuck into the older versions
Yes they start running again straight away, they just randomly reset to 0/0 during sessions sometimes