I’m running the avast! suite at my office, and this is not the first time that a virus not only got onto a PC with the latest avast! virus definitions, but that avast! could not even detect it, less remove it. Now our MD’s desktop has the avast! enhanced protection mode virus and the real avast! support wants me to download all sorts of other tools to detect and remove it >:(
I cannot get the PC to go into safe mode because it reboots as soon as I try to log on, but my main irritation is that we bought avast! to take care of virusses. I don’t want to download other tools because the tool I paid for is useless!
Instead of raging,you could explain us more the situation.What type of virus avast did/not detect?Are sure it’s a virus?
Find me an av which can detect every simple malicious byte that exists in this world,please.
Perhaps you should read the the subject again? There are already other posts where other avast! users have exactly the same issue.
I’m glad this is a forum, and I hope other avast! users will read of your infinite wisdom. This virus uses not only avast! name and logo, it messes up internet explorer and probably invites all its buddies while avast! gets all defensive and petty…
Some more info:
This virus actually uninstalls the actual avast! and when I tried to re-install it from the avast! Distributed Network Manager (ADNM), it failed with:
07/25/11 16:06:44: rinstInstall begin
07/25/11 16:06:44: Init 50 60 C:\WINDOWS\TEMP\asw32.tmp C:\Program Files\Alwil Software\Management Tools\InstPkgs NULL
To avoid using multiple post with copy and paste you have to attach the log`s
Lower left corner: Additional Options > Attach ( Malwarebytes log / OTS log ) save OTS log as ANSI
Followed Essexboy’s guide before even posting on this forum. Used MalwareBytes antivirus and was impressed at how it removed the virus. Unfortunatly Internet Explorer is still acting up and still cannot install avast! Busy with a complete re-install to actually save time.
It’s a bit unfortunate that avast! is actually pointing their paying clients towards their competitors like MalwareBytes. I guess I shouldn’t hope for a refund when I do switch over…
It's a bit unfortunate that avast! is actually pointing their paying clients towards their competitors like MalwareBytes.
you are wrong. Malwarebytes is not a competitor, it is a tool that is made to be used alongside your AV
malwarebytes have a limited signature base.. a bit over 300 000 and consentrate on detecting executable files, and they only want fresh samples, not older then 3 month`s
avast have millions of malware signatures and will detect things like infected websites that MBAM will not even look for
Unfortunatly Internet Explorer is still acting up and still cannot install avast! Busy with a complete re-install to actually save time.
Essexboy would have fixed it for you if you had posted an OTS log ;)