Yesterday, Tuesday, my PC started it’s day by coming up and showing a blue screen. No, I didn’t copy the message. 1st thought was “hard drive’s going” since that is usually when I’ve seen a blue screen. Called Dell and final verdict when THEY found the blue screen message was that Avast caused the error. So, per Dell, I used Avast’s site and copied the Uninstall program. I also recopied the Install program. Uninstall seemed to work fine, but when I tried to reinstall it would not because of an error. Since it didn’t work and I had no protection I took the computer down.
Today I downloaded AVG with my laptop and installed that and thought I would use it and forget Avast, but then found out I couldn’t get on the internet and thought AVG had caused the problem . I uninstalled it and decided to try to right Avast. Per Avast’s support I tried Safe Mode and again uninstalled and tried to reinstall but it still would not work. I tried all the suggestions support offered for the problem in Safe Mode, but the problem still isn’t resolved. I need help please. I hope someone can help me get things corrected so I can use Avast again. Thanks for any and all help.
This is the log I copied when it wouldn’t reinstall today.
06.01.2010 17:33:16 general: Started: 06.01.2010, 17:33:16
06.01.2010 17:33:17 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
06.01.2010 17:33:17 system: Memory: 36% load. Phys:1321516/2095172K free, Page:4194303/4194303K free, Virt:2071172/2097024K free
06.01.2010 17:33:17 system: Computer WinName: ZIGGY
06.01.2010 17:33:17 system: Windows Net User: ZIGGY\Administrator
06.01.2010 17:33:17 general: Old version: ffffffff (-1)
06.01.2010 17:33:17 system: Using temp: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp_av_inet.tm~a03500 (207453M free)
06.01.2010 17:33:17 internet: SYNCER: Type: use IE settings
06.01.2010 17:33:17 internet: SYNCER: Auth: another authentication, use WinInet
06.01.2010 17:33:17 general: Install check: Program folder does NOT exist in registry
06.01.2010 17:33:17 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
06.01.2010 17:33:20 general: progress thread start
06.01.2010 17:33:20 general: Destination: C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp_av_inet.tm~a03500
06.01.2010 17:33:20 general: Starting download: http://www.avast.com/go.php?verb=get-avast-home&type=cnet&langid=eng
06.01.2010 17:33:21 internet: ERROR:HttpGetWininet, catch returned 0x00002EFD
06.01.2010 17:33:21 general: Download finished from server www.avast.com, result: 0x20000004, server response: 12029
06.01.2010 17:33:21 general: Stats www.avast.com, server response: 536870916
06.01.2010 17:33:22 general: POST result: 0x20000004, server response: 0
Barb