Avast caused a BSOD

Avast Free Antivirus / Premium Security
1

I was watching a video and all of a sudden I get a BSOD, Here’s the info…
This is on a friends pc, so I’d appreciate any help asap. Thanks

Mini042015-01.dmp 4/20/2015 7:49:44 PM KERNEL_MODE_EXCEPTION_NOT_HANDLED 0x1000008e 0xc0000005 0x805448a4 0x921bb6f4 0x00000000 aswSnx.sys aswSnx.sys+3bda6 avast! Virtualization Driver Avast Antivirus Avast Software s.r.o. 10.2.2215.880 32-bit ntoskrnl.exe+6d8a4 ntoskrnl.exe+6de6f fltMgr.sys+14baf fltMgr.sys+14bf1 C:\WINDOWS\Minidump\Mini042015-01.dmp 1 15 2600 90,112 4/20/2015 7:50:24 PM
2

Avast 2015: Using the Avast Support Tool https://www.avast.com/en-eu/faq.php?article=AVKB33#artTitle

Avast support https://support.avast.com > Submit a support ticket

3

Thanks. Done

4

I still haven’t heard from anyone, I have to give the pc back soon so I may have to uninstall avast unless someone can help me soon?

5

Update to the latest version: https://forum.avast.com/index.php?topic=169887.0

6

I created a support ticket a couple days ago, and I still haven’t got any replies! I’m very dissapointed to say the least. I have given the pc back to my friend with 360 essential installed, I wish I could have kept avast installed :frowning:

7

Why where you using a friends pc to watch a video in the first place ?
Ever thought that not avast caused the bsod, but something on his system ? e.g. malware

8

I know this is late (forgot about this thread) I had just reinstalled windows and was simply testing the machine.