Avast Chrome Plugin blocks scrolling

Avast Free Antivirus / Premium Security
1

Here is the link to an article
http://www.popmech.ru/science/256102-10-vydayushchikhsya-uchyenykh-pogibshikh-pri-zagadochnykh-obstoyatelstvakh/

The article allows scrolling the pictures by clicking on arrows (see the pic attached).
However Avast plugin in Chrome disallows scrolling, which means that one is unable to scroll unless the plugin is switched off.

I wonder if this is really supposed to work this way?

2

Up!

3

I don’t know why it wouldn’t work in Chrome, but it does work with Firefox and the avast Security Browser Extension installed and enabled.

Do you have any Chrome Extensions installed that may be impacting on browsing ?
I use NoScript and RequestPolicy (blocks access to 3rd party sites) firefox add-ons and I do have to allow certain sites to get the arrows to work.

4

Ok, here is the proof:
https://youtu.be/0yNjV4Kbrkw

  1. Firstly, in the video I show that scrolling does not work in Chrome
  2. Then I show that it does work in Microsoft Edge
  3. Then I disable 1 of 2 security plugins in Chrome that potentially may lead to freezing for scrolling, that is Adguard plugin. When the webpage is refreshed we find that scrolling still does not work
  4. Finally I disable Avast plugin in Chrome to show that scrolling starts functioning as it should

Questions?

5

Sorry but I run Avast and Chrome with AOS and have no problem scrolling that website:
http://screencast-o-matic.com/watch/cDjqlbi8GT

6

Judging by your video, you have tested the wrong scrolling )) You should have clicked on arrows right next to the picture in order to switch from one picture to another.
Please see again exactly what I did in my video to test scrolling

7

I do my scrolling with the mouse. I certainly had no intentions on clicking on the like button.

8

You have scrolled the entire page instead of scrolling the top picture. You see? That’s exactly why I complained that Avast blocks scrolling ))))))

9

Btw the spec of my hardware / software is
Notebook ASUS X555LD K555 Series, Intel Core i5 @1.7GHz, 8 Ggb RAM DDR3
Windows 10 Home 64-bit
Avast Free Edition 12.3.2279 (build 12.2.3126.2)
Chrome Version 52.0.2743.116 m

10

I guess this is what you needed to see:
http://screencast-o-matic.com/watch/cDjqldi8mZ
Again, no problems.

http://screencast-o-matic.com/screenshots/u/Lh/1471611128314-66175.png

11

This time you’ve scrolled the right thing. However, looking at the picture you’ve attached, I can notice that we have different settings for Avast plugin (please see below the picture with my settings that I highlighted for convenience of perception).

In my view, judging by the names of above settings, NONE of them should have nothing to do with scrolling.

So frankly I still dont understand what I need to do in order to keep the settings, but unblock scrolling on this particular webpage ? ??

If the problem can be resolved with AOS as you mentioned earlier, would you please clarify in more detail what AOS exactly does and where you got it?

12

Here are my settings for AOS:

http://screencast-o-matic.com/screenshots/u/Lh/1471612367924-80649.png

You can compare that with yours and see which setting if any makes a difference.
You start by disabling AOS extension in the chrome settings and see if that is actually what’s causing it.

http://screencast-o-matic.com/screenshots/u/Lh/1471612570107-9112.png

13

Please see below my settings

Which one of them blocks scrolling and why, would you please explain the logic in Avast?

14

It’s your computer, you’ll need to figure out which setting it is.
I’m still not convinced that it has anything to do with AOS which is why I suggest you disable it first and see if that fixes the problem.

15

I have found the one. It’s due to “Block ad tracking by default”. When it’s off, then the problem persists
So what should I do next? Or perhaps not me, but Avast

16

I suggest you contact Avast:

http://support.avast.com/support/home
or
http://support.avast.com/support/tickets/new
Explain your problem and send them a link to this topic.

17

Oops. I apologize. So I’ve been spending my day with tons of posts in the forum that has nothing to do with Avast? :slight_smile:

18

Maybe I’m the one that spent a whole lot of time trying to help someone who really wasn’t looking for help???
The only ones that work for Avast are the members that are tagged Avast by their Avatar.
I use the product just like you. Good luck :o

19

Well, in that case all that is left for me to do is thank you for your persistent interest to the problem that I’ve encountered. Really appreciate your willingness and time in order to identify the problem.

20

I still suggest you contact Avast:
http://support.avast.com/support/home
or
http://support.avast.com/support/tickets/newExplain your problem and send them a link to this topic.
They may have some suggestions or insight that I’m not aware of.