Hello
Just tried to install “avast_cleanup_setup.exe”.
(payed version: Avast Cleanup Premium)
Result: “Runtime Error (at -1:0):”, Cannot Import…
Please see attach: “Cleanup_Setup_ Log.txt”.
OS: Windows 7 Home Premium 64-bit
Thank You in advance for Your help.
Zyber
Hi,
we looked at the log you provided and it seems like a very weird fail which might be caused by the fact that you already have an old version of AVG PC TuneUp installed on your PC.
I am not sure if that is the case or not, however could you please try to download the installation package from our websites: https://www.avast.com/download-thank-you.php?product=CLP-01&locale=en-ww and install it manually?
If that will work for you, you have to then activate your product which is described here: https://support.avast.com/en-ww/article/205/.
Please let us know whether you were successful or not.
Thank you.
Hi,
thank You very much indeed for Your help.
Unfortunately the new installation was not successful.
Following Your suggestion, i have downloaded the installation package from Your websites and tryed to install it.
(By the way, it is the same file i tried to install on 09. July 2019)
The same Result: “Runtime Error (at -1:0):”, Cannot Import…
“Cannot Import dll:C:\Windows\TEMP\is-2TIK0.tmp\TULicKeyHelperx.dll.”
The strange thing is, that now there is no “Setup Log” in the "c:\Windows\Temp" Folder…
“dll:” and “TULicKeyHelperx.dll”
Does the “AVAST Cleanup” need this .dll?
If there is so, where can i download it?
Your ongoing help would be greatly appreciated.
Very best regards.
Zyber
Hi,
well that’s a pitty that you cannot install it even from the product downloaded from the web.
We prepared a package that should not require the .dll which keeps on failing during your installation so you can try to install it.
You can download it from our Google Drive here: https://drive.google.com/open?id=1qviKf3pXuegB-wK2Vdwp5HOaOJAdcXfx.
Let me know whether it works for you.
Thank you.
Dear Stellarman
Just downloaded the file You have recommended, installed it and…
… You saved my life. Thank You so much. I am so excited.
“AVAST Cleanup Premium” is working perfect and is a real powerful tool.
This due to Your fast and excellent support who deepened my confidence in Your enterprise.
Some Customer Services from other companies should take Your very user-friendly behaviour as a example.
Based on Your excellent support, today i bought also the “AVAST Secure Line” software.
Again, thank You very much indeed.
Yours faithfully
very happy Zyber
Hi,
I am glad that it finally worked and you were able to install our product.
We really appreciate your nice feedback and hope that you will keep enjoying our product.
Regards.