I’m basically a novice, but I just built a new desktop and loaded Windows 7 and had nothing but troubles. My main issue was crash after crash with lots and lots of the error message Explorer not respondsing. After a few rotten days of debug, and with the help of forums like this, I think I finally got the wrinkles out, with Avast being the main culprit. First I had to turn off Windows Defender. Then I had to turn off the auto updates for Avast. Then I had to select “load avast services only after loading other system services” under settings/trouble shooting of the avast control panel. Once I tried to uninstall Avast from Windows Control Panel and that gave me an error message. Fortunately Avast provdes the aswclear5 program which will uninstall Avast. I also had to make sure I deleted all the temp files on my computer. I never had this issue when I ran Windows XP. It’s support forums like this and others that supplied me the answers. So I hope this post helps others who run into the same issues.
Was any other security software was on your system when you loaded Windows 7? Did you do a clean install from a Microsoft DVD? Most W7 users have Avast! with no problems-I am using Pro and Free on two different computers with 0 issues. What is your firewall? What error message did you get when you tried to uninstall?
Welcome to the forum,
It would help greatly if you gave us some m ore information.
Type of computer, 64 or 32 bit. Operating system,any other security programs that are currently installed and the version of avast! that is currently installed.
Which other security programs have you had on your system and how where they remove.
The more information you provide, the easier it will be to attempt to solve your problem.
Well, I thought I had the problem solved, but then the system froze up again and again. I ended up uninstalling Avast and I’m having no problems. So I’m without virus protection. Avast kept doing funning things. Like auto downloading updaes, even when I turned them to manual. And auto switching the update settings to back to auto. Even when I had Avast disabled!. Also adding a shortcut to my desktop - a couple of times. And the Network access icon on the taskbar had the blue circle on it, like explorer was searching for something. All went away after I uninstalled Avast. I originally thought Windows Defender was in conflict so I turned that off. But all the problems I listed above still happened. And yes, Windows 7 was a clean installed with formated hard drives. Avast was the only virus protector I installed.
Please answer bob3160’s question.
How much RAM does the system have and what is the CPU type and speed ???
What is the motherboad and have you installed all the latest drivers for that motherboard ???
This sounds similar to my problem posted here: Link
Try installing avast! without the behavior shield.
Additionally, for your new build, run memtest86+ 12-24 hrs. to ensure memory isn’t faulting. A CPU torture test wouldn’t hurt either.
tjrochester you need to supply info about your system like sded and bob3160 have asked for or no one is going to be able to help you.
I’ve attahced my system info… & I’m still having problems. I’m almost ready for a clean install and reformat my hard drive and tr again!!!
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7600 Build 7600
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SMITH-PC
System Manufacturer MICRO-STAR INTERNATIONAL CO.,LTD
System Model MS-7549
System Type X86-based PC
Processor AMD Athlon™ II X2 260 Processor, 3200 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. V8.3, 1/6/2010
SMBIOS Version 2.6
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = “6.1.7600.16385”
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.25 GB
Available Physical Memory 2.70 GB
Total Virtual Memory 6.50 GB
Available Virtual Memory 5.89 GB
Page File Space 3.25 GB
Page File C:\pagefile.sys
With all of those issues, I would certainly rebuild from scratch. Run your low-level hardware tests first.
tjrochester do you have any other security software on your system ?
There was a conflict with Windows explorer that my son avoided by installing Firefox. I have XP, and, of course, avast. It has all worked fine.
I hope the same can be said for the laptop I am getting, as it will have Windows 7, and will be protected by avast 5. I want to link the two computers together so any work I do on this one shows on that, but who knows. I am so ignorant I do not understand most of the postings, here.
I just installed a brand new HP Intel I5-2400 desktop running Win 7 64 bit. I deleted the Norton software that came preloaded and installed Avast 6.0 free. This caused the computer to lockup when coming out of sleep mode. I removed Avast from the Start and Service menus using msconfig, and the computer booted properly. Even though I unchecked Avast in those menus, after numerous sleep cycles, the computer locked up again. Going into msconfig, the Avast boxes were checked! I unchecked them again and the computer boots properly from Sleep and hard shutdown. Has HP conspired with Norton to create this conflict?
@fosterphx,
Search for the specific removal utility for your older AV, download it, reboot into Windows Safe Mode and run it. This would clean the remnants that are conflicting with avast.
Then reboot into Windows Normal Mode and repair avast. Then reboot again and test.
Because I deleted Norton using “remove programs” in Control Panel, I was unable to find a way to get rid of it. I went to the Norton website and found the uninstall link but it did not find the remnants of the software on my machine. I ended up buying a one year subscription which when downloaded, confirmed that the app had been attempting to download updates in the background (causing the startup conflicts with Avast). A year from now I will return to Avast. HP intentionally makes it very hard to properly remove Norton.
Thanks for your response.
JFYI, the link in “removal utils” contains a partial list of specific removal utilities for security tools. See you next year.
Yes Norton is a pain to get rid of, even after running the removal tool you still need to run a search through the system for Norton and Symantec and then apply the same search in the registry to get rid of all of it, personally i would sacrifice the one year subscription just to get rid of the bloatware ( Norton ) look at it as a lesson learned 