Avast detects but does not remove threat

Avast Free Antivirus / Premium Security
1

Avast detects but does not remove threat, avast detected a threat more recently it does not remove, and is giving warnings steadily, causing an inconvenience to the user :frowning:

The name of the threat is: basss.no-ip.info: 82/is-ready

I have noticed that this threat has caused various disorders, not only in my computer also laguns friends that I reported the same problem

2

Is this in firefox only ?

Do you have Video Player 1.3 1.3 as an addon ?

If so delete it

3

Specify information better please.

I do not have firefox on my PC in realção the media player does not understand the question to exclude

4

OK lets have a look. Could you attach a screenshot of the alert please

Download OTL to your Desktop
Secondary link

[*]Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.

https://dl.dropboxusercontent.com/u/73555776/OTL_Main_Tutorial.gif

[*]Select All Users
[]Select LOP and Purity
[]Under the Custom Scan box paste this in

netsvcs
BASESERVICES
%SYSTEMDRIVE%*.exe
c:\program files (x86)\Google\Desktop
c:\program files\Google\Desktop
dir “%systemdrive%*” /S /A:L /C
CREATERESTOREPOINT

[*]Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
[*]When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
[*]Attach both logs

5

I have done the scan with the recommended program, what to do now?

6

You did not attach the logs as requested. Read the instructions carefully again, please.

7

Sorry there are results

8

Review 2

9

Hi you also appear to have Baidu Antivirus installed. This is the one time where more is not better. I would recommend that you uninstall it

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

https://dl.dropbox.com/u/73555776/OTL_Fix.GIF


:Commands
[CREATERESTOREPOINT]

:OTL
SRV - [2013/09/20 21:03:26 | 000,807,800 | ---- | M] (Spigot, Inc.) [Auto | Running] -- C:\Program Files\Application Updater\ApplicationUpdater.exe -- (Application Updater)
SRV - [2013/08/15 18:38:16 | 002,298,704 | ---- | M] () [Auto | Stopped] -- C:\Program Files\Secure Speed Dial\IE\SecureUpdate.exe -- (SecureUpdateSvc)
IE - HKU\S-1-5-21-215746280-625391341-2498505591-1001\..\URLSearchHook: {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files\IObit Apps Toolbar\IE\7.9\iobitappsToolbarIE.dll (Spigot, Inc.)
O2 - BHO: (IObit Apps Toolbar) - {03EB0E9C-7A91-4381-A220-9B52B641CDB1} - C:\Program Files\IObit Apps Toolbar\IE\7.9\iobitappsToolbarIE.dll (Spigot, Inc.)
O4 - HKU\S-1-5-21-215746280-625391341-2498505591-1001..\Run: [mugen] wscript.exe //B "C:\Users\JOOHEN~1\AppData\Local\Temp\mugen.vbs" File not found
O4 - Startup: C:\Users\JoãoHenrique\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\mugen.vbs ()
[2013/10/25 15:46:57 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Baidu PC Faster
[2013/10/25 15:46:56 | 000,000,000 | ---D | C] -- C:\Users\JoãoHenrique\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Baidu PC Faster
[2013/10/06 23:47:59 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PriceGong
[2013/09/30 01:46:13 | 000,000,000 | ---D | C] -- C:\Program Files\Application Updater
[2013/09/30 01:46:10 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Spigot
[2013/09/30 01:46:09 | 000,000,000 | ---D | C] -- C:\Program Files\IObit Apps Toolbar
[2013/09/30 01:46:08 | 000,000,000 | ---D | C] -- C:\ProgramData\{CED89F1A-945F-46EC-B23C-5EAF6D2DB12A}
[2013/09/30 01:46:06 | 000,000,000 | ---D | C] -- C:\Program Files\Secure Speed Dial
[2013/10/25 15:46:57 | 000,001,307 | ---- | M] () -- C:\Users\JoãoHenrique\Desktop\Baidu PC Faster.lnk

:Commands
[resethosts]
[emptytemp]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

THEN

Please download Junkware Removal Tool to your desktop.

[]Right-mouse click JRT.exe and select “Run as Administrator” the tool will open and start scanning your system
[]please be patient as this can take a while to complete depending on your system’s specifications
[]On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
[]post the contents of JRT.txt into your next message.

10

Thanks for the help did the procedures more problems still remain. I uninstalled Avast IS and installed Avira Free, avira detected and deleted the threats. As paid by the signature of Avast will reinstall avast remove avira and avast use until the end of the license, and not renew anymore.
For me, avast not efficient.
In relation to the care team and thanks for the help.

11

Could you let me know what avira removed, and also did the OTL fixe remove it

12

Yes of course :smiley: :smiley: :D, attached a screenshot of the Avira quarantine pests with all that it has detected and remevou solving my problem.

13

You have been using infected USB drives hence the continual problems

Download MCShield to your desktop and install
It will initially run a scan and show the result as a toaster by the system clock
Then in the control centre select scanner and tick unhide items on flash drives

https://dl.dropbox.com/u/73555776/mcshield%20unhide.JPG

Plug in the drive and McShield will start a scan

Then get the log which will be here :

Start > all programs > MCShield > logs > all scans

And post that