Avast does not work and cannot uninstall

It goes through the download and it says scanning then the error message comes up. I just ran the Norton removal too and rebootedl. And it still won’t let me do it.

you still have not told me if you run it in safe mode or not ?

do you know what safe mode is ?

Yes, does seem the OP almost needs to start again from scratch (clearing everything with removal tools in ‘SAFE MODE’. Could have corrupted Avast install due to originally installing with another security program installed. :-
Then do Clean Install of Avast Set up. :wink: :slight_smile:

I am having the same problem with Avast. It is X’ed out down by my clock after I clicked on an Avast update reminder and I tried to uninstall… I got an error message as well. I tried to install over it and it would not work either. So I called Avast help line and they tell me it is a malicious attack, but I had trouble understanding the tech since his accent was so strong. I did however understand him to say it would cost $99 dollars for them to remove it remotely. Or $150 if I take it to a computer repair shop. If I had this kind of money I would not be choosing to use a FREE anti-virus. Software!! Can anyone help me please?

Thanks, kdsgrammy

PS I was also told by the tech that if I try to use another anti- virus program it could crash my computer.

Download and save the version of avast that you want and the removal tool http://www.avast.com/uninstall-utility, reboot into safe mode and run the tool then reboot back to normal mode and install the saved copy of avast.

I forgot to mention the tech directed me to the event viewer on my computer that had a lot of errors and warnings omn there. How do I get rid of those?
Kdsgrammy

They clear themselves out in time but to keep your system clean you can install CCLeaner http://www.piriform.com/ccleaner/builds choose the slim build as it doesn’t include the Google Toolbar.

I did what you told me to and I fixed the problem so I thank you very much!! Now I am wondering why when I called Avast they just didn’t tell me this instead of wanting to charge me $99 and fix it remotely. I mean upon using your instructions I fixed it without any problem, they should have told me this, don’t you think?

Your welcome :slight_smile:

Who was it exactly that you spoke too? as it sounds like you may have called avasts old tech support service provider ( iyogi ) which is not used anymore for sometime.

I called the toll free number found on the avast web site for Avast tech support The man’s name was Charlie and he had an East Indian sounding accent. He also told me that when I called back to make sure and ask for him, to me, that sounded suspicious.

Could you supply a link to that site with the number please

Hi,

I have avast installed on an Acer Windows Home Server.

After licence is expired I can not deinstall avast.
Also the unsinstall programm does not help.
the uninstall programm shows following message:

The avast! self protection module is enabled. For this reason, the operation cannot be completed. To complete the operation, either run this program from Windows Safe Mode, or disable the avast! self protection (via Settings -> Troubleshooting page).

Now my next questions are:

  • How can I disable self protection if the setting is not shown in windows home console (screen keeps white)
  • How can I run WHS in Windows Safe Mode?

Many thanks in advance.

I want first to uninstall the avast programm because my WHS gets very slow the last month.
So I want to check is it the avast or the whs before I buy a new licence.

many thanks in advance for your help and

best regards

john

you dont have to disable selfprotect if you run it from safe mode

save the uninstaller at your desktop, then start macine in safe mode and run it from there

do you know how to start in safe mode?

http://www.google.no/search?q=how+to+start+in+safe+mode&sourceid=chrome-mobile&ie=UTF-8

Hi, my avast also won’t work and can’t uninstall. I tried running the uninstall utility in safe mode but it wouldn’t uninstall it and I got the error messages: ‘DllRegisterServer returned 0x80070005’ and ‘Uninstall service error 0x000000005’. Is there any way around that or can I uninstall avast a different way?

This is just a +1 to say that this problem persists. Here’s my experience:

Avast! prompted me to upgrade from 8.0.1497 to 2014.9.0.2006. The upgrade seemed to run normally, but I noticed an error from a CMD window when the system was shutting down. After that I could not boot normally – boots took 10 minutes and no programs would launch. I couldn’t get Avast! to run at all – it showed an RPC error each time. I was unable to repair or uninstall it. I rolled back to the restore point that the upgrade had set and was able to boot normally. Avast! still wouldn’t run or uninstall, but I was able to launch a browser and download the avastclear program.

The rest of the process ran as expected (boot to safe mode, run avastclear, reinstall Avast!). Unfortunately, since Avast! wouldn’t run I couldn’t back up my settings first.

That’s two hours I’ll never get back.

This happened on a Windows 7 Professional 64-bit laptop, SP 1.