I purchased Avast grimefighter about 2 weeks ago and realized that i cannot use it due to being connected to the internet via USB which the software does not support. This was never stated during, before, or even after purchase. Due to it being completely unusable for me I submitted a ticket requesting a refund about 2 weeks ago. There has been no replies or any word from avast. Their phone support is a joke and just tell you to submit a ticket no matter what. I will be putting in a dispute with PayPal if i do not receive word back in the next few days. This is ludicrous and a HORRIBLE business practice. If this is how paying customers are treated there are plenty of other antivirus programs i could use.
You should have received a reply as normally it can be up to ten working days.
You can also try contacting Sales using the on-line contact form, http://www.avast.com/contact-form.php?loadStyles for: Sales inquiries - give them the ticket ID and other handy information, email address, date, etc.
Hello lholmanc,
Can you please post your support ticket number here? I will follow up on it directly and post back here with a status.
thanks,
dvdk
#GYH-998-53708 Thank you. I still love the software ive just been screwed on the internet a few too many times.
I too am having a problem getting a refund after cancelling a software order. I have gone through the ‘ticket’ process and 12 days later still no refund or any personal contact despite further requests
I too am having a problem getting a refund after canceling a software order.Canceling a order means you haven't paid. If you have paid, you did not have canceled the order.
I have gone through the 'ticket' process and 12 days later still no refund or any personal contact despite further requestsMultiple requests/tickets makes it that you will get back on the bottom of the stack, meaning you will have to wait longer.
Hi Eddy, I purchased the item then realised within 2 days it was not for me so requested a refund as per my ‘Right of Cancellation within 7 working days’. Thanks for your concern ref. my being word perfect.
Since this topic has the attention of one of the avast team - do as requested of the topic starter - please provide the support ticket number.
Thanks DAVIDR my TICKET ID IS: #XHK-686-35528
You’re welcome, hopefully Davidek of avast can get back to the topic soon.
Posted on: 02 October 2014 18:00
On Sept 26 2014 I purchased the Avast Crime Fighter product. I’m do not find any value in this product and would like to cancel this order and receive a refund.
Order date 9/26/2014
Order reference number15504343142
Billing Adress
RobertFraser
1407 North Rd
Duluth MN55811
Ticket ID: YPP-257-53887 also Ticket ID: FKU-356-90955
E-mail Address robertfraser@q.com
Is there someone that can help me with this Please
Robert, see #5 about sending multiple tickets.
Hi and welcome.
I’m sure you have read this topic and have seen that ‘Davidek’ on Avast Team has been following.
Just a Note: You might want to Remove your email address as Spam Bots can harvest open email address.
Just the Ticket ID is requested.
Still have had no reply this is ridiculous…
Again still no response or anything… Officialy the worst customer support ive ever encountered. I will be uninstalling avast and replacing it with something new. I should not be treated like this as a customer for almost 3 years now. This is pathetic on their part.
It is what it is.
Folks here have no direct control so getting angry here on the forum is counter productive. 
Users are getting their refunds, it is simply taking longer then most are prepared to accept.
Message for Iholmanc - hang on in there. Finally received my full refund 31st October, 22 days after original ticket issued. Thanks everyone who gave advice.
My friend;
Keep hanging in there, but make sure you have strong fingers and hands, because you don’t know how long they will keep you hanging. Make the best of it. 
Thanks for your time.