- made sure the Remote Desktop service is set to Auto and running
- done at least 2 repairs of the installed program from Win Control Panel>Programs
- done a complete fresh install of Avast Internet Protection using avastclear, deleting driver files and program folders etc. as detailed by Avast
- run the avastsupport tool and sent them the results this morning
- torn out a lot of hair
I have the same. Result? Just the same - both restarting and rebooting Avast services. One thing is interesting - when AvastSvc.exe is closed and UI informed about it, opening the avastsupport tool restoring Avast service and tool reported that there is no problem with Avast software. Very strange...
I think what’s happening with the support tool is that it sees the service isn’t running, starts it and gives it a green tick. If you click on the “i” in a circle against the Avast Status Check at the top, the popup will show that it logged in red and corrected the problem. What it’s actually doing is fixing the problem “on the quiet” and when that’s done, reporting it’s OK with a green tick. Most tools will report what’s wrong up front before correcting it (if indeed they can).
I restarted my system for another reason, and it obviously loaded all the stuff I have at startup (quite a lot, as it happens), but Avast sat there quite happily for about 20 minutes without crashing. I then started up Firefox, and a minute or so later Avast crashed.
chrome.exe (described as Google Chrome in Task Manager) is in my startup, running from C:\Users\username\AppData\Local\Google\Chrome\Application. I killed it from TM, at which point Avast crashed. To me, that would mean some link between chrome and Avast, or else the UI wanted to report something, perhaps about the killed chrome, couldn’t, and crashed.
I don’t think there is a connection between Avast crashes and Chrome. I’m not using Chrome at all. Perhaps there’s a link between some programs and Avast Shields, for example web shield, and this connection is the cause of the failure. I noticed that the service resets more often when Thunderbird is enabled.
Avast will be releasing a VPS update sometime this morning that should
solve the problem for most of those affected.
As soon as I know when that VPS update is release I’ll post it here.
I have Windows 7, Avast Internet Security, on my laptop. Am asked for a password everytime I want to scan or go to any site I need to log in, box appears asking me if I want to save PW associated with that particular log in, I click OK, enter the PW I had for Avast, for the last few days = ???
Message keeps telling me it’s wrong = ?? So I changed it… Still tells me it’s wrong PW !!!
Used to love Avast when it was free, simple, now it costs a bomb with all additives… Very confusing, time consuming, they’re losing my custom soon. Will either go back to free version or some other antivirus altogether.
Anyone has any idea why it’s playing up ?
Am savvy but no techie … Electronics drive me nuts ! :o : ???
Thanks for any help.
It would be quite useful for all concerned if there were some explanation of the cause of this problem.
I have just started up my desktop W7 system, and, for the first time ever, I see in the Event Viewer an Application Error for chrome.exe, which is a prefetch in my startups with this entry:-
Yes HKCU:Run CFA4BAFF5696A87DDBFEBDBB843936345DB9A8D9._service_run Google Inc. “C:\Users\Username\AppData\Local\Google\Chrome\Application\chrome.exe” --type=service /prefetch:8
Thus, the chrome prefetch isn’t running on my machine as it would normally be.
I have previously noted in threads on this problem that killing this running entry from Task Manager caused Avast to crash immediately with the error that has bedevilled us recently. I have no idea whether this was just coincidence, or whether the previously-unseen Application Error on chrome.exe I describe above is somehow connected to the Avast fix to solve the UI/Avast service problem.
It would be good to know a bit more about this whole thing. I am never happy with “fixes” which involve fresh installs and so forth, and they remind me of the standard useless Microsoft response whereby the inevitable “shot in the dark” blind recommendation for fixing unexplained problems was a clean reinstallation of Windows!
Thanks for that information, which is all I wanted to know. It’s far more useful and reassuring to the end-users and paid-up customers such as myself than the bare “it was a problem and we’ve fixed it” explanation. It also helps me in tracking down my new chrome error.
Have to say Good job Avast team, didnt expect problem to be solved so fast at all. Now im disapointed i wasted whole day searching for alternatives, should have just left avast and wait few days. Oh well going back to Avast for sure soon as i get some time.
Cheers!
