Hi Thundagia,
[*]Step #2 Scan with Malwarebytes’ Anti-Malware
[*]Download Malwarebytes’ Anti-Malware from the suitable link below –
[list][]Download Link #1
[]Download Link #2
[]Download Link #3
[*]Double-click mbam-setup.exe to install the application.
[*]Before clicking Finish perform the following actions –
[*]Un-check the box beside Enable free trial of Malwarebytes Anti-Malware Premium.
[*]Check the box beside Launch Malwarebytes Anti-Malware
[*]Once the program has loaded, The MBAM dashboard will appear with an alert to update - click the green button Update Now;
[*]Click on Setting–
[*]Navigate to the tab Detection and Protection and check all the boxes under Detection Options
[*]From the Dashboard click on Scan Now;
[*]If threats are detected click on Apply actions. If the program asks to reboot your PC, let it do so;
[*]On completion of the scan click on View Detailed Log after that click on Export Button, select Text File and save the log to your Desktop;
[]Attach the log in your next reply.[/list]
[*]Step #3 Run ESET Online Scanner
Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.
Vista / 7 users: You will need to to right-click on the either the Internet Explorer or Firefox icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.
[*]Please go here then click on:
http://2-ps.googleusercontent.com/x/www.geekstogo.com/i280.photobucket.com/albums/kk173/Dakeyras_album2/EOLS1.gif.pagespeed.ce.drf6rgtaCz.gif
[b]Note[/b]:[i] If using Mozilla Firefox you will need to download [b]esetsmartinstaller_enu.exe[/b] when prompted then double click on it to install.
All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.[/i]
[*]Select the option [b]YES, I accept the Terms of Use[/b] then click on:
http://1-ps.googleusercontent.com/x/www.geekstogo.com/i280.photobucket.com/albums/kk173/Dakeyras_album2/EOLS2.gif.pagespeed.ce.lNUTYf4hmK.gif
[*] When prompted allow the Add-On/Active X to install.
[*]Uncheck the box beside Remove Found Threats
[*]Make sure that the option Scan archives is checked.
[*]Now click on Advanced Settings and select the following:
[list][*]Scan for potentially unwanted applications
[*]Scan for potentially unsafe applications
[*]Enable Anti-Stealth Technology
[*]Now click on:
http://1-ps.googleusercontent.com/x/www.geekstogo.com/i280.photobucket.com/albums/kk173/Dakeyras_album2/EOLS3.gif.pagespeed.ce.KadG-KgShM.gif
[*] The virus signature database… will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
[*]When completed the Online Scan will begin automatically. The scan may take several hours.
[*]Wait for the scan to finish. Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.[/list]
When The Scan is Complete:
[*]If No Threats Were Found:
[list][*]Put a checkmark in [b]"Uninstall application on close"[/b]
[*]Close the program
[*]Report to me that nothing was found
[*] [b]If Threats Were Found[/b]:
[*]Click on [b]"list of threats found"[/b]
[*]Click on[b] "export to text file"[/b] and save it to the desktop as [b]ESET SCAN.txt[/b]
[*]Click on [b]Back[/b]
[*]Put a checkmark in [b]"Uninstall application on close"[/b] ([b]Be sure you have saved the file first[/b])
[*]Click on [b]Finish[/b]
[*]Close the program
[*]Attach the report here
[/list]
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!
[*]Required Log(s):
[]Malwarebytes’ Anti-Malware Log;
[]ESET Scan Log
Regards,
Valinorum