Avast Firewall will not enable after upgrading to Avast Premier Security

Avast Free Antivirus / Premium Security
1

The firewall immediatedly turned off after upgrading to Avast Premier Security. WIll refuse tyo turn on even after reboot. Found a description of this in the help after upgrading but this involves total exposure of PC with removal tool, rebooting in secure mode and cleaning cookies in all browsers. This is totally unacceptable and will cost more than the purchase price in time.
Can I get a technical description of why I end up in this mess. And what can you do about it.

2

This just happened to me as well. Firewall will not turn on after update and multiple re-starts. WTF?

3

Updated an hour ago, and now no Firewall… This is unacceptable for a paid product

4

Same here no firewall >:(

5

Same here, cannot turn my firewall back on. Has anyone been able to contact any human from Avast to get an answer?

6

It’s been reported.

7

Does anyone know when they’ll address the issue and fix it?

8

Repair Avast:

  1. Avast GUI → Settings → Troubleshooting
  2. Click on ‘REPAIR APP’.
  3. Follow instructions.
  4. Reboot.
9

We addressed the issue. Solution is under investigation and will be released promptly.

10

Strange, i have two computers, a pc on lan and a laptop on wifi, nothing is wrong on the laptop but the firewall on the pc refuses.

11

THIS IS UNACCEPTABLE FOR A PAID PRODUCT THE 4 HOURS OF MY TIME SPENT TRYING TO FIGURE THIS OUT ONLY TO REALIZE ITS A PROBLEM ON YOUR END IS BEYOND INFURIATING AND I NEED A SOLUTION NOW!!!

12

INFURIATING Thats the word i was also looking for

13

I got this solution from Avast, it works for me, i hope it does for you.

Open Avast Premium Security → Press Menu in the Top Right → Settings → General → Troubleshooting → scroll down to Reset all settings and click on Reset to Default and reboot your PC

14

Hi,

I’m terribly sorry you’re having trouble with FW component. Could you please be so kind and provide us support package which will help us with further investigation?
https://support.avast.com/en-ww/article/33

Once the support package is created and sent, post the File ID here.

Thanks in advance,
HK

15

it CANNOT GENERATE SUPPORT PACKAGE ERROR #12002

16

I ran the Avast Support Tool to troubleshoot this issue, but the process failed. I have attached a screenshot of the error code that was generated.

17

Seem like everyone has the same problem.
Trying the repair option in the menu did not work.
Running the Support Tool gives 13002 like all others here.

Getting quite pissed >:(

18

Avast ftp is terribly slow (almost non-responsive), so I put support files here:
(link removed)

19

Finally got this also from online support. Worked for me too!

20

Hi, i’ve recieve a notification of an imortant actualization on Avast and acep it, now my FireWall does not turn on. I need a solutio or a dowgrade version, if not, I want a refoun an i’ll find another provider os fecure software. I’ts not acceptable error on a actualization, I’m risking all my data an PC now nean while find some solutio or response.