Within the past week on both my laptop and home desktop computer, Avast has flagged my E-Trends software program, saying it is a virus. Up until this past week - I have been running the program and anti-virus Avast with no problems, could this be a “False Positive” that I see posted for other peoples problems - and if so what can I do to work around this so my program works right? Any help you can give me on this would really be appreciated, as I am a newbie to Avast since the beginning of the year when I switched from AVG and hadn’t had any problems till now.
which file exactly was flaged as virus?
if the file isn’t too big, you could chech the file at:
http://www.virustotal.com/
What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?
Check the avast! Log Viewer (right click the avast ‘a’ icon), Warning section, this contains information on all avast detections.
After the VT scan and only avast detects it:
If it is indeed a false positive, add it to the exclusions lists:
Standard Shield, Customize, Advanced, Add and
Program Settings, Exclusions
Restore it to its original location, periodically check it (scan it in the chest), there should still be a copy in the chest even though you restored it to the original location. When it is no longer detected then you can also remove it from the Standard Shield and Program Settings, exclusions.
Send the sample to virus@avast.com zipped and password protected with the password in email body, a link to this topic might help and false positive in the subject.
Or you can also add the file to the User Files (File, Add) section of the avast chest (if it isn’t there already)where it can do no harm and send it from there (select the file, right click, email to Alwil Software). No need to zip and PW protect when the sample is sent from chest. A copy of the file/s will remain in the original location, so any further action you take can remove that.