Opening the Avast Forum in the Securebrowser has become almost impossible for me. This is the error that’s causing the problem:
An error occurred while processing your request.
Reference #102.dd0e6168.1722516303.1524294c
https://errors.edgesuite.net/102.dd0e6168.1722516303.1524294c
Anyone else with the same problem?
This used to happen a lot a long time ago, I believe with the volume of traffic and the server and memory. This was updated, I wonder if we aren’t getting similar issues now.
Anyone aware of the saying ‘commentators kiss of death’, well I just got it, see attached.
Though of late I’m finding my old laptop getting up near its RAM and CPU limits (the web shield is a contributor to these limits), so I have to refresh pages on occasion.
Just got this message
Connection Problems
Sorry, SMF was unable to connect to the database. This may be caused by the server being busy. Please try again later.
Hi DavidR,
You may have a valid point there. I experienced this once using the Brave browser on Windows 11.
Haven’t the greenest, whether this was CloudStrike’s hick-up related.
However, I never experienced it on Ubuntu using the LibreWolf browser (also from Mozilla’s).
polonus
I just wonder if this topic shouldn’t have been in the Avast Secure Browser (ASB) sub-forum - https://forum.avast.com/index.php?board=78.0 - where it might draw greater attention.
I don’t use ASB, Firefox my default browser or Opera and I haven’t experienced this.
The error is at the CDN that hosts the server, Akamai: https://www.shodan.io/domain/errors.edgesuite.net
What could cause this? The error message you’ve provided indicates
that there is an issue with accessing the Avast Forum through the Secure Browser.
The reference code and URL suggest that this error is related to a problem encountered by the edge server
that is handling the request. Here are a few potential causes and solutions:
Network Issues:
Ensure that your internet connection is stable. Unstable connections can lead to incomplete requests.
which might trigger such errors.
Browser Cache and Cookies:
The Secure Browser may be holding onto outdated cache or cookies that can cause problems
when accessing certain websites. Try clearing the cache and cookies for the Secure Browser.
Firewall or Security Settings:
Your firewall or the security settings within Avast may be blocking access to the forum.
Check your settings to see if the forum is inadvertently being blocked.
VPN or Proxies:
If you are using a VPN or proxy, this might be causing issues with accessing certain URLs. Try disabling the VPN or proxy and see if that resolves the issue.
Website-Specific Issues:
The error could also be due to a problem on the server hosting the Avast Forum.
especially if the forum is going through maintenance or experiencing heavy traffic.
You could check the forums or community updates for any known issues.
DNS Issues:
Sometimes DNS issues can result in failures to connect to specific sites.
You might want to try flushing your DNS cache
or switching to a different DNS server (like Google DNS or OpenDNS).
Outdated Secure Browser:
Ensure that the Secure Browser is updated to the latest version.
as updates often fix bugs and improve compatibility with websites.
If the issue persists after trying these suggestions,
you may want to reach out to Avast support for more specific guidance
or check their community forums for similar issues reported by other users.
I myself experienced this error hick-up twice, probably due to heavy traffic on the webforms.
For technical details, read:
https://techdocs.akamai.com/edge-diagnostics/docs/error-codes
polonus
Anyone else with the same problem?yepp several times for the last two weeks
i thought it was related to the Crowdstrike issue
https://www.techtarget.com/whatis/feature/Explaining-the-largest-IT-outage-in-history-and-whats-next