Avast free change the DNS and not work on some sites, why ?

Avast Free Antivirus / Premium Security
1

from christmas, avast sometimes load me FB, gmail , but NOT load google, youtube and most websites!

from a check of the technicians of vodafone seems to be the fault of avast, here’s what they tell me about the user:

"his pc goes to the Avast domain and asks for a file called dnsproxy (it’s the 5th line in the bottom window).

The realsite functionality in practice overwrites the dns used by the browser to prevent some viruses from using a dns fake. "

the strange thing that does not always do it, but many times it only loads facebook, gmail and free email but not all the other websites!

what to do ? help me

2

avast! Free DOESN’T have “Real Site” (DNS) feature…

3

yes i say… but why the Vodafone technics say to me for my problems that

AVAST “change” my DNS ?

4

Nope. (As mentioned by Rejzor, RealSite is only included in the paid versions)

5

Ok … there is not, i have the free version , but

Why the engineer of my web provider (Vodafone) have monitoring my access to web and see
That Avast change my dns ???

if I have not this protection in my avast , why ?

6

No idea.

7

no expert in this forum ?

there is not possibility to CONTACT directly the avast staff ?

i search on the homepage in “contact” but there isn’t a form to contact hes , possible ?

8

Contact support: https://support.avast.com/contact

9

??? i try this …but there ISN’T a Form to contact avast staff directly …none !

in the 3 step this :

https://support.avast.com/en-us/contact/free

here say : see on the FAQ or see here in the forum !

very BAD assistence by avast ! :-[

10

Well, Vodafone “experts” can say whatever they want, avast! Free does NOT have DNS changing/enforcing feature. So, it’s impossible for it to change DNS.

Can they tell you what are the DNS addresses that were allegedly set by avast! ? That can tell us everything.

11

yes, the techs vodafone say this because his moitoring my web traffic ! and his see the cange of the DNS by

avast free …

PS not possibility to contact avast support ? none ?

12
  1. See Reply #9 from Rejzor.
  2. Unfortunately, there’s no additional support (Email/Phone) for Avast Free.
13

thanks to all…

strange that NOW after 2 week that i have this misteriuous problem…

now is 1 week that work all ok , and i charge all the web sites .

Is a problem by avast , resolved now by the update of the daily database ? possible ?