As I understand, this is a bug that has been an issue before, and I don’t find it to be coincidental that the timing was soon after I installed the latest update. I have used avast for several years, but I have never encountered this myself. I have only seen it encountered by others in forums years ago.
It’s that time of year again when it’s time for another renewal of the free version, only this time, it does not give me the option to do so. I receive two popups when I try to renew. The first offers me a loyalty discount on the premium version with no option to decline or stay with the free version, so I “x” it. Then, the second pops up with an offer for free 30 days of the premium version, with no option to decline or stay with the free version, so I “x” it, too. Then it takes me back to the main screen. Fortunately, I have the ability to use my other computer until another update comes out to fix it, but others are not so lucky.
I am looking for two things: (1) a solution specific to this problem if there is one and (2) to bring this to Avast’s attention so they can fix it like they have done before.
Yes, my subscription is for a year and is the actual free version, not a free trial of the premium version. Yes, I have completed all the usual troubleshooting steps. I’m looking for real answers here, not patronizing “have you tried turning it off and on” type responses. Replies like that will not receive a response from me. But I am more interested in Avast themselves being made aware of this so it can be fixed again.