Here’s what has happened. Friday evening, earthstink had a meltdown. Web worked, e-mails could be received, but not sent.
Finally forced myself to use their chat.
Apparently they changed the SMTP Port form 25 to 587. Been 25 for 15 years.
Fixed my computer and the laptop no problem. Neither currently uses Avast.
Wife’s computer, XP Pro 64 bit uses Avast, and nothing fixed it.
Another chat session, over an hour, remote control, they turned off Avast, and it would send!
Okay, prompt that day or day before to upgrade Avast, did so, and could no longer send.
I turned off e-mail protection, and it works fine.
Somehow, Avast doesn’t like the change to the SMTP outgoing port, and will not allow us to use Avast and send e-mails.
I would like to get it fixed, but just navigating Avast 8 is more difficult than Windoze 8.
Any ideas where to turn in the control panel of Avast 8 to fix this?
I really like Avast, and when I get to the point where this new computer (also with XP Pro, 32 bit) is to be upgraded, I was going to re-load Avast, but I need to know how to tweak t.
Thanks.
What avast version are you using avast 7 or avast 8 ?
See this as changing the port number may not be all that changed, the protocol used may be different http://en.wikipedia.org/wiki/Simple_Mail_Transfer_Protocol.
Simple Mail Transfer Protocol (SMTP) is an Internet standard for electronic mail (e-mail) transmission across Internet Protocol (IP) networks. SMTP was first defined by RFC 821(1982, eventually declared STD 10),[1] and last updated by RFC 5321
(2008)[2] which includes the Extended SMTP (ESMTP) additions, and is the protocol in widespread use today. SMTP uses TCP port 25. The protocol for new submissions (MSA) is effectively the same as SMTP, but it uses port 587 instead. SMTP connections secured by SSL are known by the shorthand SMTPS, though SMTPS is not a protocol in its own right.
So it would look like they are using the mail submission agent (MSA) also see http://en.wikipedia.org/wiki/Mail_submission_agent.
I don’t know how this effects any protocol used and if avast can handle it. Or if as suggested above this can also be secured using SSL it would probably require additional change to avast settings to handle that.
Does the change also state that you have to use SSL/TLS connection for that port ?
Open the avastUI, Settings, Troubleshooting, Redirect Settings, Mail and ensure that port 587 is included, it should be included by default in avast 8. It is in my settings and I don’t use that port, see image (click to expand).
The red bit highlighted (from first posting) shows Avast 8.
I haven’t seen MSA being mentioned by Earthstink. The only change was in the outgoing port…nothing else changed.
POP3 incoming, SMTPAUTH outgoing, nothing has changed in any other setting at all.
“Does the change also state that you have to use SSL/TLS connection for that port ?”
No other change needed, just the numbers for the port…
When Earthstink eliminated, disabled, killed, buried, whatever Port 25, and made 587 the one to use (even though they tell me 25 still works…it doesn’t), all computers lost their ability to send e-mail. Changing ports fixed 2, but Avast would not think of allowing a port change.
Who knows…maybe a fresh install.
I’ll sen this to the other computer and have a look.
It is in the last paragraph of my post and the image shows the settings area, this image shows how to get there…
Okay, had some assistance to get up the stairs to address this issue.
Who would have dreamed “redirect settings” was where one looked.
BTAIM, those port numbers are, in fact present, and if I re-activate mail shield, we cannot send e-mails.
Settings are correct, but Avast8 is blocking me.
This is not good, folks.
I have three choices.
Uninstall Avast and go with something else.
Continue to run with no mail shield.
Or, wait for someone at Alwil to sort this out.
What email program are you using ?
What errors are you getting ?
Are there any entries in the avastUI, Security, Mail Shield, Settings, SSL scanning section ?
If so remove them.
Have not found any entries yet…finding things in 8 is an issue.
XP pro, 64 bit, Microsoft Windows Outlook, no errors.
Well, I get errors, but they are e-mail, not Avast.
Cannot connect.
If you empty the “outbox”, you can hit send/receive, it goes through the cycle, receives fine. Any messages in “outbox” it just hangs until it times out, and gives the errors.
I have all the error codes on the upstairs computer, saved, but I cannot access upstairs at this moment.
Sorry.
I’ll try in a little bit.
Changing port fixed OE on XP, without Avast, and FF Thunderbird on 8 without Avast, first try.
Had some help to get up the stairs again to gather the information.
The error we got in the e-mail program was:
error 0X800CCC67 error 421 cannot connect to SMTP server 207.69.189.209 connection error 10060
Oddly, under Virus Alerts, SMTP settings, “the following settings are only relevant for SMTP alerts: 25”
Finally found “scan logs” under “Maintenance”
Terrible interface. Why are logs under “maintenance”?
Nothing in any logs of any type that I can find.
Can’t copy anything out of the panels. THAT is stupid. Have to type each word out, go back and forth.
Security, Mail Shield, Show Traffic History…opens in “Summary”-“Statistics”…and unless you remember where you were exactly…there is no “back” button.
Poor excuse for a control panel.
Just an observation.
In outlook change smtp to TLS not SSL. In avast uncheck out bound mail.
I remember SSL is not checked.
Make sure TLS an port is 587 for SMTP. Did you avast 7 before.
Outgoing port SMTP is 587, did that a half a dozen times before we figued out disabling Avast mail was the answer.
To re-iterate:
Avast 7, Earthlink crashed, no e-mail sending, changed ports from 25 to 587 on all three computers, the two without Avast worked flawlessly, Avast computer never has since.
No other changes have been made to the e-mail programs on any of the three computers.
In the past, I have had issues with a change of some protocol, and whatever AV I had looked at that as a problem, and blocked it.
Re-loading the program usually fixed it.
This is why I loaded Avast8 instead of leaving 7 in place.
I am thinking of doing a full wipe of Avast, search the registry and delete any entries for Alwil or Avast, then re-load Avast 7 and see what happens.
In avast mail shield go to setings,mail uncheck out mail. under ssl remove all that is there reboot.IF that no work use avast remove tool to remove avast. reboot reinstall avast.
Had to do this by phone and yelling, as I cannot do another stair climb today.
Here’s what was found:
No mail setting under settings
Found it under Security/antivirus/mail shield/settings
Looking further, SSL scanning ONLY shows 25 out, 110 in, NO 587 anywhere. It also says 8 now does the scanning for you, you no longer need the above settings (or whatever they are), in our case at least 10 entries. Are these left over from long ago on Avast 5 or something? One would think 8 would have fixed any out of date entries, especially if no longer needed.
Turned off SSL scanning.
They need the computer right now, so reboot tonight when shutdown. Tomorrow I will try re-enabling mail shield and sending something.
This is absolutely one of the most non-user-friendly upgrades I have seen in years and years.
It rivals Vista and Gates8 combined.
Whoever decided copyright was more important than being able to copy settings to paste for these discussions should have their head examined.
I had to scribble it down long hand as it was relayed to me.