Avast Free - I can not restore and I can not delete two files in quarantine

Avast Free Antivirus / Premium Security
1

I can not restore and I can not delete two files in quarantine.
-Delete - noting happens.
-Restore - Error, you can not restore this file .

2

Tried delete and reboot?

3

yes, no effect

4

Do Repair Avast:

  1. Avast GUI → Settings → Troubleshooting
  2. Click on ‘REPAIR APP’.
  3. Follow instructions.
  4. Reboot.
5

Application repair and reboot PC did not help

EDIT
My solution:

  • turn off the self defense module
  • delete the chest/index.xml file (I use the “LockHunter” application)
  • turn on the self defense module
  • repair APP and reboot
    Now the quarantine is empty.
6

raduius75 Could you be more specific about the location of that chest/index.xml?

I had a quick look through AVAST’s many folders and files I couldn’t find anything like that…OK just found it.

The Avast “chest” folder containing the index.xml is actually one of those normally hidden system folders found in ProgramData > AVAST Software > Avast > chest. To view it most Windows users will have to change their file/folder View settings to display the, typically, C:\ ProgramData folder location.

Such system folders are hidden for good reason so be careful. I’d recommend returning the View settings to hide them again once done.

7

The chest folder contains files currently in quarantine (compressed maybe encrypted). And an .xml file.

C:\ProgramData\AVAST Software\Avast\chest

In my case, there was only an incorrect .xml file.

8

Thanks. I should have thought of posting the precise path location myself.

It will be far easier for most people to use that in a desktop Search than changing their View settings.