I read other posts regarding the freezing issue but I couldn’t find a solution.
Running Windows 7 32 bit with all current updates. Avast 6.0.1000. I upgraded from ver. 5.x this morning to see if it helped. It did not. No other virus programs are installed.
Avast froze during a full scan yesterday for the first time. I tried a second time with the same results. It freezes about 9% into the scan. I updated to ver. 6 this morning and tried a quick scan and it also froze about the same spot.
I checked the reports box before scanning but I can’t find a report that helps. There are reports in the Avast5/reports directory but none of them seem to have useful data. I do not see an Avast6 directory.
You dont say what version of avast you are using but i would suggest a clean install of avast, download the free prerelease here and save as it has less issues http://files.avast.com/files/beta/6.0.1044/setup_av_free.exe, now uninstall your current avast from add remove programs and reboot then go to program files and program data and delet the alwil/avast files, now run ccleaner and your all set to install your new copy, if you are using a third party firewall make sure you add exclusions to it for avast and likewise to avast for your firewall, no exclusion’s necessary for the windows firewall.
Just in case you have not thoroughly cleaned any remnant’s of previous av’s you can use this link to find removal tool’s for any that you might of had http://uninstallers.blogspot.com/
How exactly does it freeze? Does it happen always approximately at the same place/folder of the scan?
Do you see a hard disk activity (when it freezes)? Is only the program frozen, or the whole computer (possibly with mouse cursor)?
You can go to the program settings and turn on the creation of the report file (with “OK files” to be included as well in the report). This way, you can find out where the scan really stopped (it’s going to be close to the end of the report).
After avast! disappears, check the end of the report file - the “troublesome” file is likely to be close to the end (close in the sense that this particular file will probably not be written in the report, but the previous one will be the last line, so it shouldn’t be hard to guess). They would certainly like to have this file - if it really causes problems to avast! - so that they could fix the problem.
Also, if during an avast! scan,
avast! freezes or crashes, it’s probably avast! problem.
The computer freezes or restarts, it could be e.g. a conflict with some other program, or a hardware problem.
The computer powers down - it’s probably a hardware problem (e.g. overheating). The scan generates a lot of hard disk activity (and is also CPU intensive), which may increase the temperature of your hardware. I suggest to check the coolers in the case.
If you get a blue screen, it could have a bug in avast! drivers (but then, there is not a power down).
I had the same thought so I deleted the file where it froze the last time. It was a Word *.doc file. When it froze this time, it was on another Word *.doc file.
Scan stopped at 12% again. The program doesn’t actually freeze up, it seems to be running but it won’t scan beyond this point. The file displayed was again a Word file.
This is the report generated in the log.
c:…\Outlook\Outlook.pst The process cannot access the file because another process has locked a portion of the file (33)
Outlook was open and running at the time of the scan. However, I have run an avast scan in the past with Outlook running without this problem. I tried running an avast scan yesterday with Outlook closed and it made no difference.
I excluded the directory with the outlook.pst in it. No change. 12% and stops. It stops every time in My Documents folder, this time it was as *.pdf file.
Ok, I was off then…wonder what is causing it…
I think it maybe necessary for you to create a dump file of the avast process to send to avast.
I would wait for someone to confirm that though
Has anything changed today maybe? There was a bug fixed in one of the scanning modules…
As for the name of the scanned file - the one you see in the program UI is probably not the one you’re looking for, but rather the previously scanned one, or even a few files back (the display isn’t updated for every scanned file, that would slow things down).
I’d suggest to start with the initial guess (the folder you see) - and then try to scan particular subfolders (or the following folder) using the avast! shell context menu - until you find the “bad” file (if you do, please don’t delete it - it would certainly be useful to have it to fix the problem).
igor btw there’s a problem while trying to uninstall avast 6 (at least for me), it makes xp crash, even tried it when only avast in installed (no firewall no nothing!!),the result
is: xp crash+uninstall in the background.
if i uninstall from the safe mode, everything is working great, looks like something with avast (XP SP2- comodo and the rest uninstall perfectly…)
