Avast gave me a BSOD.

Avast Free Antivirus / Premium Security
1

Hey :slight_smile:

I got Bsod when starting Firefox, i typed the address didnt even have time to press enter when i got BSOD. This is first time i’ve had Bsod on this laptop. I had ran full scan after that restart and after that i opened the firefox and it Bsod’d.
I like Avast a lot, would be nice to be able to run it again :slight_smile: Where could i upload the Bsod Dump?
Btw, it’s nice that here’s a helpful community :slight_smile:

Windows 7 x64 Home Prem SP1.

Other realtime software i had was Appguard, Sandboxie, Shadow Defender, Tinywall (windows firewall extension).

==================================================
Dump File : 073012-18283-01.dmp
Crash Time : 30.7.2012 20:20:14
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000c0000005 Parameter 2 : fffff80002ed80c5
Parameter 3 : fffff8800a524190 Parameter 4 : 0000000000000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\073012-18283-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 276*080

2

Garwal welcome to Avast! forums.

Compress it with ZIP, RAR or 7Zip and give it an original name. It will also be a good idea to include a text ( use notepad ) with your Forum e-mail and URL of this post.

Upload minidump to ftp://ftp.avast.com.

3

Thanks :slight_smile:

I compressed both minidump and memory dump. Also added message via notepad, link here my email, user name here.
Compressed archive name is: Garwal_BSOD_Avast_When_Opened_FireFox :stuck_out_tongue:

Thanks for your help m8, now il just wait the response then :slight_smile: Well it’s still upoading :slight_smile:

Edit: I suppose it works if i use explorer.exe to upload, seems to atleast :slight_smile:

Edit: Okay, done :slight_smile:

4

Yes. Just remember it has to be /incoming.

I like to use this: Start > Run and type in [b]explorer ftp://ftp.avast.com/incoming[/b]

5
Caused By Driver : ntoskrnl.exe

See if this helps:
http://www.sevenforums.com/crashes-debugging/23643-ntoskrnl-exe-bsod.html

6

Yes i did upload it into incoming folder :slight_smile: same here :slight_smile:

7

Thanks bob :slight_smile: i did run memtest86+ let it go overnight and bit more, no problems found. Also ran Vivard 0.4v no hdd errors found. Last ran the chkdsk /f in safemode, no problems found at all. Also ran sfc/ scannow via cmd.exe, admin rights, no problems found.
Puzzling… This was the first time ive had bsod with this comp, after i uninstalled avast it didnt bsod enymore.

8

Hi!
It seems, that the problematic driver is diskpt.sys (Shadow Defender Filter Driver).

9

Hey! :slight_smile:

Glad to hear from staff so soon! Thanks!
Hm, well SD has saved my hide more times than i can count. Il switch it for something else, lure of avast is too strong ;D
Il start testing and report back :slight_smile:

Edit: Well, after uninstalling Shadow Defender and remocing all traces of it, installed avast. No problems enymore, been playing online etc. surfing. No Bsod’s or eny crashes :smiley: This problem is solved, thank you all for your help :slight_smile: